Customer Specialist

Trane Technologies
Miami
Workplace: HybridFull timeUSD 56,936.66 - 82,809.99Function: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Customer relationship building","Attention to detail","Continuous improvement","Professional communication"]

Engage with phone customers to identify HVAC parts and supply needs, respond to questions, and provide timely, accurate solutions. Maintain up-to-date knowledge of Trane products, offerings, and promotions to recommend related items and add-ons. Manage quotes and orders with high accuracy to ensure fulfillment, customer satisfaction, and timely delivery through entering quotes/invoices and following through on orders. Work onsite Monday–Thursday, with flexibility on Fridays.

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Trane Technologies
Trane Technologies
5 days ago

Customer Specialist

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 minutes agoStatus: Live

Job Summary

Engage with phone customers to identify HVAC parts and supply needs, respond to questions, and provide timely, accurate solutions. Maintain up-to-date knowledge of Trane products, offerings, and promotions to recommend related items and add-ons. Manage quotes and orders with high accuracy to ensure fulfillment, customer satisfaction, and timely delivery through entering quotes/invoices and following through on orders. Work onsite Monday–Thursday, with flexibility on Fridays.
Location: Miami
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with phone customers to identify needs and respond to inquiries for HVAC parts and supplies.
  • •Maintain current knowledge of Trane products, offerings, and promotions and recommend related products/add-ons.
  • •Execute accurate quote and order management to expedite fulfillment and ensure customer satisfaction.
  • •Enter quotes and invoices and follow through on fulfillment to support timely delivery.
  • •Provide timely, quality solutions to customers based on their identified needs.

Pay and Benefits

Salary: USD 56,936.66 - 82,809.99
Perks:Health Insurance401kPaid LeaveTuition AssistanceAdoption Assistance

Key Requirements

  • •GED or High School Diploma required.
  • •2+ years of inside sales, retail, or related experience.
  • •Experience in a fast-paced, customer-focused environment focused on customer service, continuous improvement, and safety.
  • •Mechanical aptitude and HVAC sales/knowledge are beneficial.
  • •Proven experience building customer relationships and maintaining professional customer service in challenging situations.
Experience:2+ years
Education:High School
Skills:Customer serviceCustomer relationship buildingAttention to detailContinuous improvementProfessional communication

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn