Claims Services Processing Specialist with Italian

Aon
Krakow
Workplace: HybridFull timeFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Attention to details","Customer service","Problem-solving","Risk identification","Data accuracy checking"]

Process medical expense reimbursement claims, including validating documentation and assessing eligibility and reimbursement amounts for multiple beneficiary payment scenarios. Deliver timely, high-quality customer service by promptly contacting insured parties and relevant stakeholders, ensuring accurate coverage analysis and clear communication. Identify operational risks, investigate and resolve moderate-scope case issues using policy and internal procedures, and escalate concerns appropriately to team leadership while acting as an escalation point for process and product-related issues.

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FursaFursa
Aon
Aon
2 days ago

Claims Services Processing Specialist with Italian

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Process medical expense reimbursement claims, including validating documentation and assessing eligibility and reimbursement amounts for multiple beneficiary payment scenarios. Deliver timely, high-quality customer service by promptly contacting insured parties and relevant stakeholders, ensuring accurate coverage analysis and clear communication. Identify operational risks, investigate and resolve moderate-scope case issues using policy and internal procedures, and escalate concerns appropriately to team leadership while acting as an escalation point for process and product-related issues.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Process claim notifications and provide subsequent advice, collection, and settlement actions.
  • •Review documentation and assess eligibility and reimbursement amounts in line with policy terms and internal procedures.
  • •Ensure timely, high-quality communication with insureds and other key stakeholders, including insured general counsel.
  • •Identify areas of risk in daily operations, assess risk impact, and escalate issues appropriately to team managers or business leaders.
  • •Act as an escalation point for process/product-related issues and focus on problem-solving in difficult or escalation cases.

Key Requirements

  • •Proficient English and Italian at least B2+ level.
  • •Proficiency in MS Office.
  • •Very high attention to details.
  • •Strong ability to analyze data and check accuracy, with good numerical skills.
  • •University degree or equivalent (ideally accounting, economics, finance, or administration); claims/administration experience is an asset.
Education:Bachelor's in accounting/economics/finance/administration
Skills:Attention to detailsCustomer serviceProblem-solvingRisk identificationData accuracy checking
Languages:EnglishItalian
Tech Stack:MS Office

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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