Order Management Officer

Emerson
Xi'an
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Organizational skills","Collaboration","Ownership","Accountability"]

Own end-to-end order management to ensure customers receive orders on time and that shipment and service commitments are met. Provide fast order acknowledgements with realistic delivery dates and accurate pricing, update customers promptly on delays, and keep order statuses current. Manage order details in the Oracle system, including holds, readiness, cause codes, invoicing, and shipping release, while coordinating closely with the factory and sales teams.

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FursaFursa
Emerson
Emerson
4 days ago

Order Management Officer

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Last checked: 38 minutes agoStatus: Live

Job Summary

Own end-to-end order management to ensure customers receive orders on time and that shipment and service commitments are met. Provide fast order acknowledgements with realistic delivery dates and accurate pricing, update customers promptly on delays, and keep order statuses current. Manage order details in the Oracle system, including holds, readiness, cause codes, invoicing, and shipping release, while coordinating closely with the factory and sales teams.
Location: Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure service level and shipment commitments, expediting relevant teams when delays are possible.
  • •Provide fast order acknowledgements with realistic delivery dates and accurate prices, and respond immediately to customer enquiries.
  • •Proactively update customers on delivery delays and ensure revised acknowledgements are sent when dates change.
  • •Maintain order details in Oracle so they match customer requirements, including updating holds, statuses, and readiness before each stage.
  • •Acquire proforma invoice/packing instructions/shipping release, update late/change cause codes in DII, and coordinate change order requests.

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •Experience in customer service, order management, supply chain, sales operations, or related business functions.
  • •Familiarity with Order-to-Cash (O2C) processes and ERP systems (Oracle preferred).
  • •Proficiency in Microsoft Office applications, particularly Excel and Outlook.
  • •Strong communication, problem-solving, and organizational skills with the ability to collaborate and manage multiple priorities.
Experience:Order managementOrder-to-cash (O2C)ERPSupply chain
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizational skillsCollaborationOwnershipAccountability
Tech Stack:OracleOracle SystemERPOracle preferredDII (Digital Info. Integration)Microsoft OfficeExcelOutlook

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn