Mintlify

3 weeks ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Investigate, resolve, and ship fixes directly by partnering with engineering, so support issues get closed—not escalated. Open PRs in production codebases to patch bugs and handle edge cases, and build AI-powered agents, automations, and internal tooling to prevent repeat problems. Analyze patterns across support cases and translate them into actionable signals for engineering and product. Respond to product and technical questions via the support inbox with speed and care.

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Partner with engineering to investigate, resolve, and ship fixes directly for support issues.
•Open PRs in production codebases to patch bugs, address edge cases, and improve behavior.
•Build AI-powered agents, automations, and internal tooling to resolve issues faster and prevent recurrence.
•Identify patterns across support cases and translate them into actionable signals for engineering and product.
•Respond to product and technical questions through the support inbox with speed, precision, and care.

Pay and Benefits

Salary: CAD 120,000 - 140,000 annually

Perks:401kPaid LeaveWellness StipendHealth InsuranceDentalVision

Key Requirements

•CS degree or engineering experience demonstrated through shipped projects and real GitHub activity.
•Experience in technical support or developer-facing roles is a plus, with engineering chops as the priority.
•Directly owned a customer relationship or support queue (not just contributed).
•Diagnose and resolve technical issues end-to-end independently.
•Experience building with AI tooling, automations, or LLM-based workflows, paired with exceptional written communication.

Skills:Written communicationBuilder mindsetIndependent problem-solvingCustomer ownership

Tech Stack:GitHubAI toolingLLM-based workflows

Company Brief

Mintlify

Mintlify provides an AI-native documentation platform that automates and beautifies developer documentation, offering docs-as-code, visual editing, and AI assistants to help teams create and maintain developer-facing docs at scale.

Industry: Developer Tools

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Mintlify

3 weeks ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Partner with engineering to investigate, resolve, and ship fixes directly for support issues.
•Open PRs in production codebases to patch bugs, address edge cases, and improve behavior.
•Build AI-powered agents, automations, and internal tooling to resolve issues faster and prevent recurrence.
•Identify patterns across support cases and translate them into actionable signals for engineering and product.
•Respond to product and technical questions through the support inbox with speed, precision, and care.

Pay and Benefits

Salary: CAD 120,000 - 140,000 annually

Perks:401kPaid LeaveWellness StipendHealth InsuranceDentalVision

Key Requirements

•CS degree or engineering experience demonstrated through shipped projects and real GitHub activity.
•Experience in technical support or developer-facing roles is a plus, with engineering chops as the priority.
•Directly owned a customer relationship or support queue (not just contributed).
•Diagnose and resolve technical issues end-to-end independently.
•Experience building with AI tooling, automations, or LLM-based workflows, paired with exceptional written communication.

Skills:Written communicationBuilder mindsetIndependent problem-solvingCustomer ownership

Tech Stack:GitHubAI toolingLLM-based workflows

Company Brief

Mintlify

Industry: Developer Tools

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.7

Website LinkedIn Glassdoor