1st & 2nd Level Support (m/f/d) (Neutal, AT)

Provide ITIL-compliant first and second level support in a 7x24 service desk, handling incidents and standard service requests, documenting in ITSM tools, and resolving Office365, print, and file services issues for a German-speaking environment. Work in a ~15-person team with hybrid working in Neutal, Austria, delivering reliable user administration and desktop support.