1st & 2nd Level Support (m/f/d) (Neutal, AT)

Atos
Austria
Workplace: HybridFull timeFunction: Product ManagementExperience: 2-3 yearsEducation: professionalSkills: ["Communication","Teamwork","Problem-solving","Customer service"]

Provide ITIL-compliant first and second level support in a 7x24 service desk, handling incidents and standard service requests, documenting in ITSM tools, and resolving Office365, print, and file services issues for a German-speaking environment. Work in a ~15-person team with hybrid working in Neutal, Austria, delivering reliable user administration and desktop support.

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Atos
Atos
5 months ago

1st & 2nd Level Support (m/f/d) (Neutal, AT)

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Last checked: 13 hours agoStatus: Live

Job Summary

Provide ITIL-compliant first and second level support in a 7x24 service desk, handling incidents and standard service requests, documenting in ITSM tools, and resolving Office365, print, and file services issues for a German-speaking environment. Work in a ~15-person team with hybrid working in Neutal, Austria, delivering reliable user administration and desktop support.
Location: Austria
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •ITIL-compliant acceptance and processing of incidents and standard service requests in 1st level operations
  • •Documentation in the ITSM ticket tool
  • •Collaborate in a ~15-person service desk team operating in shifts (7x24)
  • •Develop solutions in Office365, print and file services, and user administration
  • •Contribute to 1st/2nd level support processes and knowledge sharing

Key Requirements

  • •ITIL-conform handling of incidents and standard service requests in 1st level operations
  • •Documentation in ITSM ticket tool
  • •2-3 years of experience in a comparable role
  • •Good knowledge of Microsoft products and Windows environments
  • •Willingness to work in shifts (7x24) and support in Office365, Print- and File Services, and user administration
Experience:2-3 yearsIt service deskIt support
Education:Professional (JD, MD, etc.)
Skills:CommunicationTeamworkProblem-solvingCustomer service
Certifications:ITIL
Languages:GermanEnglish
Tech Stack:Office365Windows 10Windows ServerActive DirectoryMicrosoft productsPrint servicesFile servicesUser management

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn