Strategic Account Manager

Sardine
São Paulo
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Relationship-building","Presentation","Project management","Problem-solving"]

The Strategic Account Manager will own enterprise relationships, drive multi-year account growth, and lead end-to-end implementations for Sardine’s fraud prevention and compliance platform. You’ll translate complex technical needs into actionable solutions, monitor key KPIs with clients, and collaborate with TAMs and analytics teams to address evolving fraud typologies from a remote-first, globally distributed team.

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FursaFursa
Sardine
Sardine
4 months ago

Strategic Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

The Strategic Account Manager will own enterprise relationships, drive multi-year account growth, and lead end-to-end implementations for Sardine’s fraud prevention and compliance platform. You’ll translate complex technical needs into actionable solutions, monitor key KPIs with clients, and collaborate with TAMs and analytics teams to address evolving fraud typologies from a remote-first, globally distributed team.
Location: São Paulo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own Strategic Relationships: Serve as the primary contact for large-scale enterprise accounts and maximize customer ROI through day-to-day attention and strategic opportunities.
  • •Drive Account Growth: Identify expansion and upsell opportunities within major accounts to meet long-term revenue goals.
  • •Lead Implementation & Go-Live: Manage end-to-end implementation by coordinating with Implementation Engineers and Product Managers to ensure successful launches.
  • •Provide Technical & Fraud Advisory: Translate complex product and tech problems into actionable solutions and advise on fraud prevention and compliance best practices.
  • •Monitor Fraud & Performance KPIs: Build and communicate KPIs (fraud rates, system performance) to provide strategic insights for expansion.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceDentalVision401kLearning BudgetHome OfficeMeal StipendWellness Stipend

Key Requirements

  • •7+ years in B2B SaaS (Fintech/Fraud focus): demonstrated experience in customer-facing roles like Account Manager, Customer Success Manager, or Solutions Architect in a high-growth environment.
  • •Trilingual proficiency in Portuguese, English, and Spanish with strong presentation skills.
  • •Background in Fraud, Payments, Crypto, or Compliance with knowledge of Brazilian market processes (KYC/AML/Sanctions).
  • •Exceptional project management skills with ability to coordinate API implementations and Go-Live milestones.
  • •Analytical thinker with experience using BI tools (e.g., BigQuery, Metabase, Sigma) and integrating AI to improve outcomes.
Experience:7+ yearsFintechSaaSFraudPaymentsCompliance
Skills:CommunicationRelationship-buildingPresentationProject managementProblem-solving
Languages:PortugueseEnglishSpanish
Tech Stack:BigQueryMetabaseSigmaAPIsSalesforcePylonNotion

Company Brief

Sardine
Provides fraud prevention and account security solutions using machine learning to detect and block account takeover, payment fraud, and malicious actors for digital platforms and marketplaces.
Industry: Cybersecurity
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