Solutions Manager, Creative Design

Synthesia
Austin
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Education: bachelorsSkills: ["Pragmatic mindset","Solutions-oriented","Strategic thinking","Communication","Collaboration"]

Lead service delivery for creative design offerings, guiding clients through multimedia instructional and visual communication projects. Own end-to-end delivery by coordinating timelines, resources, priorities, and deliverables to ensure projects land on time and within budget. Serve as an escalation point for AEs/CSMs, tracking KPIs and using data to drive continuous improvement. Build scalable, repeatable service-delivery methodologies.

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Synthesia
Synthesia
2 months ago

Solutions Manager, Creative Design

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead service delivery for creative design offerings, guiding clients through multimedia instructional and visual communication projects. Own end-to-end delivery by coordinating timelines, resources, priorities, and deliverables to ensure projects land on time and within budget. Serve as an escalation point for AEs/CSMs, tracking KPIs and using data to drive continuous improvement. Build scalable, repeatable service-delivery methodologies.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Oversee creative design service delivery execution, ensuring projects meet client expectations and are delivered on time and within budget.
  • •Coordinate project timelines, resources, priorities, and deliverables aligned to client goals.
  • •Serve as an escalation point for AEs/CSMs to understand client needs and drive customer satisfaction.
  • •Track project progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • •Develop and refine service delivery methodologies to improve efficiency, quality, and client satisfaction.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVision401kPaid ParentalLife InsuranceHybrid WorkingAnnual LeavePaid Leave

Key Requirements

  • •Bachelor’s degree in Business or a related field; advanced degrees or relevant project management certifications are a plus.
  • •Proven experience in client services management; creative design services experience is a plus.
  • •Experience leading cross-functional teams and managing complex projects.
  • •Strong strategic thinking to translate client needs into actionable plans, using data and feedback to drive continuous improvement.
  • •Excellent project management skills with a track record of meeting or exceeding client expectations.
Education:Bachelor's in Business
Skills:Pragmatic mindsetSolutions-orientedStrategic thinkingCommunicationCollaboration

Company Brief

Synthesia
Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
WebsiteLinkedIn