Technical Account Manager

Philips
France, Paris
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Coordination","Client communication","Crisis management"]

Lead cross-functional efforts to address complex customer needs and provide advanced technical support as the primary liaison between clients and internal teams. Oversee system performance, resolve moderate technical/product support issues, and ensure uninterrupted delivery of services and solutions. Drive strategic improvements by optimizing solutions and supporting planning, maintenance, expansion, and enhancement—while staying aligned with evolving technology trends and prioritizing defect resolution.

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Philips
Philips
2 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Lead cross-functional efforts to address complex customer needs and provide advanced technical support as the primary liaison between clients and internal teams. Oversee system performance, resolve moderate technical/product support issues, and ensure uninterrupted delivery of services and solutions. Drive strategic improvements by optimizing solutions and supporting planning, maintenance, expansion, and enhancement—while staying aligned with evolving technology trends and prioritizing defect resolution.
Location: France, Paris
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead cross-functional teams to tackle complex customer needs and develop strategic plans to deepen customer relationships and drive sustained value.
  • •Provide timely assistance and advanced guidance to resolve moderate technical challenges and ensure uninterrupted operations.
  • •Serve as the primary liaison between customers, account teams, and internal departments, facilitating resolution of product and support issues.
  • •Review customer environment documentation, oversee system health and performance, and address potential issues as they arise.
  • •Offer advanced technical guidance for planning, maintenance, expansion, and enhancement of solutions, including logistics optimization and coordination to prioritize defect resolution and improvements.

Key Requirements

  • •Bachelor's or Master's degree in Engineering, Business Administration, Health Science, or an equivalent field.
  • •Minimum 2 years of experience (with a Bachelor's) or minimum 1 year of experience (with a Master's) in technical consulting, customer advocacy, post-sales operations, account management, customer success, or equivalent.
  • •Knowledge of the healthcare/medical sector.
  • •Strong technical knowledge with a solid technical background.
  • •Experience as a Project Manager and strong coordination/client communication skills.
Experience:1-2 yearsHealthcareHealth IT
Education:
Skills:CoordinationClient communicationCrisis management
Languages:FrenchEnglish

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn