Axle

1 month ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Engineer to stand up and mature Axle's customer success function, acting as the primary contact for inbound customer questions, handling API-focused support, and building scalable processes and runbooks to drive GTM operations and customer satisfaction.

Location: Atlanta, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the support inbox. Define triage, build macros/templates, and share a weekly summary of recurring themes.
•Handle technical customer support for API interfaces, including authentication, request flows, error responses, and configuration; resolve issues before escalating.
•Build out and maintain the knowledge base; convert recurring questions into articles and troubleshooting guides; update external docs.
•Run GTM operational support. Assist with client provisioning, invoicing, and close the loop with next steps.
•Build lightweight tooling and automate recurring workflows; collaborate with Product to ship automations and create runbooks.

Pay and Benefits

Salary: USD 70,000 - 120,000 annually

Equity and Bonus:Equity

Perks:EquityFull Benefits

Key Requirements

•Technically fluent – able to read API docs, reason about HTTP request/response flows, debug authentication and configuration issues, and explain 4xx vs 5xx to customers.
•Operationally sharp – can run workflows under time pressure, follow checklists, and manage multi-threaded customer issues without dropping the ball.
•Strong written communicator – can defuse frustrated customers, explain fixes clearly, and write internal docs that teammates can follow.
•Systems builder – instinctively turn repeated tasks into templates, runbooks, and lightweight tools.
•Self-starter – able to define workflows and optimize processes; comfortable with light tooling (Retool, SQL, scripting).

Experience:1+ yearsInsuranceFintech

Skills:CommunicationProblem-solvingWritingTime-managementAttention-to-detail

Tech Stack:APIHTTPSQLRetool

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axle

Axle is an insurtech that offers digital insurance solutions tailored to small businesses and gig-economy drivers, providing flexible commercial coverage, quick online quotes, and policy management through a streamlined web platform.

Industry: InsurTech

Website

Loading job details...

Preparing the role view and application actions.

Axle

1 month ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Atlanta, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the support inbox. Define triage, build macros/templates, and share a weekly summary of recurring themes.
•Handle technical customer support for API interfaces, including authentication, request flows, error responses, and configuration; resolve issues before escalating.
•Build out and maintain the knowledge base; convert recurring questions into articles and troubleshooting guides; update external docs.
•Run GTM operational support. Assist with client provisioning, invoicing, and close the loop with next steps.
•Build lightweight tooling and automate recurring workflows; collaborate with Product to ship automations and create runbooks.

Pay and Benefits

Salary: USD 70,000 - 120,000 annually

Equity and Bonus:Equity

Perks:EquityFull Benefits

Key Requirements

•Technically fluent – able to read API docs, reason about HTTP request/response flows, debug authentication and configuration issues, and explain 4xx vs 5xx to customers.
•Operationally sharp – can run workflows under time pressure, follow checklists, and manage multi-threaded customer issues without dropping the ball.
•Strong written communicator – can defuse frustrated customers, explain fixes clearly, and write internal docs that teammates can follow.
•Systems builder – instinctively turn repeated tasks into templates, runbooks, and lightweight tools.
•Self-starter – able to define workflows and optimize processes; comfortable with light tooling (Retool, SQL, scripting).

Experience:1+ yearsInsuranceFintech

Skills:CommunicationProblem-solvingWritingTime-managementAttention-to-detail

Tech Stack:APIHTTPSQLRetool

Eligibility

Visa:US citizen/visa only

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axle

Industry: InsurTech

Website