Teller

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Interpersonal skills","Customer service","Decision making","Accuracy","Efficiency","Cross-sell referrals"]

Provide efficient face-to-face priority centre banking operations, including cash and cheque transactions and day-to-day note handling. Deliver an excellent customer experience, help customers prepare account-maintenance documentation, and support retention strategies. Identify cross-sell opportunities and make effective referrals. Ensure operational effectiveness through audit recommendation follow-up, compliance with priority centre regulations, and accurate MI recording via CRMS while monitoring replenishment needs.

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FursaFursa
HSBC
HSBC
1 day ago

Teller

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide efficient face-to-face priority centre banking operations, including cash and cheque transactions and day-to-day note handling. Deliver an excellent customer experience, help customers prepare account-maintenance documentation, and support retention strategies. Identify cross-sell opportunities and make effective referrals. Ensure operational effectiveness through audit recommendation follow-up, compliance with priority centre regulations, and accurate MI recording via CRMS while monitoring replenishment needs.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Provide efficient face-to-face banking operations in the Priority Centre, including cash and cheque transactions.
  • •Handle operational requirements such as bundling, labeling, and sorting notes.
  • •Deliver an excellent customer experience and assist customers with documentation for account maintenance and updating details.
  • •Identify cross-sell and new product opportunities and complete effective referrals to Personal Bankers and customer groups.
  • •Ensure operational effectiveness and control by following audit recommendations, adhering to compliance regulations, and recording MI via CRMS as agreed in objectives.

Key Requirements

  • •Knowledge of cashiering procedures and regulations.
  • •Knowledge of core products, account opening systems, and a Customer Relationship Management system (CRMS).
  • •Knowledge of all appropriate Retail Store / Priority Centre operational procedures.
  • •Awareness of regulatory and compliance issues as required.
  • •Strong interpersonal and customer service skills with proven ability to deliver accuracy and efficiency.
Skills:Interpersonal skillsCustomer serviceDecision makingAccuracyEfficiencyCross-sell referrals
Tech Stack:CRMSPersonal Internet BankingExpress Banking

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn