Senior Dispute Resolution Specialist

Old Second Bancorp
United States
Workplace: OnsiteFull timeUSD 24.85 - 32.25 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal communication","Computer skills","Adaptability","Attention to detail"]

Manage complex dispute cases end-to-end, including reviewing transactions, gathering documentation, and analyzing evidence to determine dispute validity. Follow Reg E and Mastercard guidelines while processing chargeback workflows for debit card, ACH, and Zelle disputes, selecting return reason codes, and ensuring deadlines are met. Use Centrix DTS and Data Navigator to maintain accurate case documentation, handle customer inquiries, coordinate with merchants, and support team operations and training.

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FursaFursa
Old Second Bancorp
Old Second Bancorp
5 days ago

Senior Dispute Resolution Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Manage complex dispute cases end-to-end, including reviewing transactions, gathering documentation, and analyzing evidence to determine dispute validity. Follow Reg E and Mastercard guidelines while processing chargeback workflows for debit card, ACH, and Zelle disputes, selecting return reason codes, and ensuring deadlines are met. Use Centrix DTS and Data Navigator to maintain accurate case documentation, handle customer inquiries, coordinate with merchants, and support team operations and training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Review transaction details, gather documentation, and analyze evidence to determine dispute legitimacy.
  • •Follow Reg E/Mastercard guidelines and manage chargeback workflows with accuracy and deadline compliance.
  • •Process Reg E disputes for debit card, ACH, and Zelle, including selecting return reason codes and collecting supporting documentation.
  • •Utilize bank software and card processor systems to manage the dispute lifecycle and maintain case documentation.
  • •Handle customer inquiries and communicate with merchants while keeping dispute records complete for audits and compliance.

Pay and Benefits

Salary: USD 24.85 - 32.25 hourly

Key Requirements

  • •High school diploma (or equivalent), and two or more years of bank operations or dispute experience; or equivalent combination of education and experience.
  • •Review transaction details and analyze evidence to determine the legitimacy of disputes.
  • •Adhere to Reg E/Mastercard guidelines and manage chargeback workflows within strict deadlines.
  • •Process Reg E disputes by determining return reason codes and gathering supporting documentation for successful resolution (debit card, ACH, Zelle).
  • •Maintain accurate documentation to support audits, reporting, and compliance requirements.
Experience:2+ yearsBankingDispute resolutionChargebacks
Education:High School
Skills:CommunicationInterpersonal communicationComputer skillsAdaptabilityAttention to detail
Languages:English
Tech Stack:Centrix DTSData NavigatorZelleACHMastercardReg ECard processor systems

Company Brief

Old Second Bancorp
Community-focused bank holding company providing commercial, consumer, and wealth management services through Old Second National Bank. Serves businesses and individuals across Illinois with deposit, lending, treasury management, and digital banking solutions.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Aurora, United States
Founded: 1871
WebsiteLinkedIn