Training Program Manager

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Instructional design","Data-driven decision-making","Communication","Presentation"]

Own the strategic direction and execution of Stripe Operations training programs for Product Support and Risk Operations. Design learning curricula and convert business requirements into effective training content across online, classroom, virtual, and blended modalities. Build assessment approaches aligned to accreditation practices, partner with Operations leaders, and use metrics to identify high-priority topics and measure post-launch impact. Help harmonize training across Stripe delivery centers.

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Stripe
Stripe
1 day ago

Training Program Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

Own the strategic direction and execution of Stripe Operations training programs for Product Support and Risk Operations. Design learning curricula and convert business requirements into effective training content across online, classroom, virtual, and blended modalities. Build assessment approaches aligned to accreditation practices, partner with Operations leaders, and use metrics to identify high-priority topics and measure post-launch impact. Help harmonize training across Stripe delivery centers.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Design learning curricula aligned to the vision and strategy for the Stripe Operations training program.
  • •Convert business requirements into comprehensive training curricula and supporting content tailored to Operations teams.
  • •Apply adult learning principles and systematic instructional design across online, classroom, virtual, and blended learning modalities.
  • •Design assessment methodologies aligned with leading accreditation frameworks and practices.
  • •Analyze training-related metric data to identify high-priority topics for new modules and measure training impact after launch.

Key Requirements

  • •3+ years driving training or enablement programs with instructional design or training experience.
  • •Design and develop training materials for online/e-learning, instructor-led sessions, job aids, tutorials, and multimedia (video, graphic, audio).
  • •Use data collection, research, and analysis to evaluate outcomes and improve performance.
  • •Manage multiple stakeholders with varying priorities and drive creative solutions toward shared goals.
  • •Ability to translate complex information into clear, concise training deliverables.
Skills:Stakeholder managementInstructional designData-driven decision-makingCommunicationPresentation

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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