WitnessAI

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Role focuses on onboarding, integration, and maximizing value of a security SaaS platform. Serve as trusted technical advisor across onboarding to expansion, handle advanced support, deliver training, collect feedback for product/engineering, and apply security expertise in networking and AI security for enterprise customers.

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Onboard and guide new customers through deployment, configuration, and best practices tailored to their network security environments.
•Provide technical support and troubleshoot advanced network or security-related challenges for customers.
•Build strong customer relationships, understand goals, and identify opportunities to improve adoption and satisfaction.
•Deliver product training sessions and create technical resources (guides, runbooks, videos) to empower customer teams.
•Collaborate with product and engineering to relay customer feedback, feature requests, and bug reports.

Pay and Benefits

Salary: USD 124,000 - 161,000 annually

Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
•3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
•Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
•Strong understanding of common enterprise technologies and architectures
•Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).

Experience:3+ yearsCybersecuritySaasNetworkingSecurity

Education:Bachelor's

Skills:CommunicationRelationship-buildingProblem-solvingTrainingEnablement

Certifications:Security certifications

Languages:English

Tech Stack:TCP/IPDNSVPNFirewallsIDS/IPSZero TrustSSOSAMLOAuthPalo Alto NetworksCiscoZscalerNetskopeFortinet

Company Brief

WitnessAI

Builds AI-driven solutions to analyze video and sensor data for automated incident detection, evidence capture, and investigation workflows to support security and operations teams.

Industry: Surveillance & Security Hardware

Website

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WitnessAI

1 month ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Onboard and guide new customers through deployment, configuration, and best practices tailored to their network security environments.
•Provide technical support and troubleshoot advanced network or security-related challenges for customers.
•Build strong customer relationships, understand goals, and identify opportunities to improve adoption and satisfaction.
•Deliver product training sessions and create technical resources (guides, runbooks, videos) to empower customer teams.
•Collaborate with product and engineering to relay customer feedback, feature requests, and bug reports.

Pay and Benefits

Salary: USD 124,000 - 161,000 annually

Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
•3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
•Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
•Strong understanding of common enterprise technologies and architectures
•Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).

Experience:3+ yearsCybersecuritySaasNetworkingSecurity

Education:Bachelor's

Skills:CommunicationRelationship-buildingProblem-solvingTrainingEnablement

Certifications:Security certifications

Languages:English

Tech Stack:TCP/IPDNSVPNFirewallsIDS/IPSZero TrustSSOSAMLOAuthPalo Alto NetworksCiscoZscalerNetskopeFortinet

Company Brief

WitnessAI

Builds AI-driven solutions to analyze video and sensor data for automated incident detection, evidence capture, and investigation workflows to support security and operations teams.

Industry: Surveillance & Security Hardware

Website