Technical Account Manager

WitnessAI
Atlanta
Workplace: HybridFull timeUSD 124,000 - 161,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Training","Enablement"]

Role focuses on onboarding, integration, and maximizing value of a security SaaS platform. Serve as trusted technical advisor across onboarding to expansion, handle advanced support, deliver training, collect feedback for product/engineering, and apply security expertise in networking and AI security for enterprise customers.

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FursaFursa
WitnessAI
WitnessAI
2 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Role focuses on onboarding, integration, and maximizing value of a security SaaS platform. Serve as trusted technical advisor across onboarding to expansion, handle advanced support, deliver training, collect feedback for product/engineering, and apply security expertise in networking and AI security for enterprise customers.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Onboard and guide new customers through deployment, configuration, and best practices tailored to their network security environments.
  • •Provide technical support and troubleshoot advanced network or security-related challenges for customers.
  • •Build strong customer relationships, understand goals, and identify opportunities to improve adoption and satisfaction.
  • •Deliver product training sessions and create technical resources (guides, runbooks, videos) to empower customer teams.
  • •Collaborate with product and engineering to relay customer feedback, feature requests, and bug reports.

Pay and Benefits

Salary: USD 124,000 - 161,000 annually
Perks:Health InsuranceDentalVision401kRemote WorkPaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Security, or a related field (or equivalent experience).
  • •3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering).
  • •Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc.
  • •Strong understanding of common enterprise technologies and architectures
  • •Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet).
Experience:3+ yearsCybersecuritySaasNetworkingSecurity
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingTrainingEnablement
Certifications:Security certifications
Languages:English
Tech Stack:TCP/IPDNSVPNFirewallsIDS/IPSZero TrustSSOSAMLOAuthPalo Alto NetworksCiscoZscalerNetskopeFortinet

Company Brief

WitnessAI
Builds AI-driven solutions to analyze video and sensor data for automated incident detection, evidence capture, and investigation workflows to support security and operations teams.
Industry: Surveillance & Security Hardware
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