Télé opérateur en langue française (Algés, PT, 1495-173)

Allianz
Portugal
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Attention to detail","Proactive","Communication"]

French-speaking claims customer service role managing end-to-end insurance claim handling, including opening files, handling calls, coordinating repairs, and updating internal systems in a data-driven, AI-enabled environment.

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FursaFursa
Allianz
Allianz
2 months ago

Télé opérateur en langue française (Algés, PT, 1495-173)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

French-speaking claims customer service role managing end-to-end insurance claim handling, including opening files, handling calls, coordinating repairs, and updating internal systems in a data-driven, AI-enabled environment.
Location: Portugal
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Open insurance claims files received from insurers.
  • •Handle incoming calls from insurers and insured, provide up-to-date information, and coordinate repair processes for assigned claims.
  • •Manage shared inboxes and respond to incoming requests.
  • •Update and maintain information in internal systems, including Sinapps and SysteMA.
  • •Work effectively in an environment shaped by AI, machine learning, data analytics, and cloud tools, using information responsibly in line with governance and data ethics standards.

Key Requirements

  • •Français: maîtrise native ou bilingue
  • •12e année d'études terminée
  • •Bonne maîtrise de l'informatique
  • •Solides compétences en matière d'analyse et de résolution de problèmes
Experience:InsuranceCustomer service
Education:High School
Skills:Problem-solvingAttention to detailProactiveCommunication
Languages:French
Tech Stack:AIMachine learningCloudData analyticsSinappsSysteMA

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn