Alfalaval

1 month ago

Customer Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead and develop a customer and partner support organization within the Hygienic Fluid Handling team. Drive cross-functional collaboration across sales, operations, logistics, and supply chain to ensure timely issue resolution and seamless order execution, while leveraging ERP/CRM tools to improve visibility, metrics, and customer communications in a hybrid, on-site role in Kenosha, WI.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Account Representatives responsible for customer account support, order entry and execution, and sales support activities.
•Lead cross-functional coordination efforts across sales, operations, logistics, and supply chain teams to ensure timely resolution of customer issues and seamless execution of customer orders.
•Monitor and improve key operational and customer support metrics, including response times, order accuracy, backlog management, and issue resolution effectiveness.
•Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication.
•Support the organization’s commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brand.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually

Perks:Health Insurance401kDentalVisionPaid Leave

Key Requirements

•Bachelor’s degree in Business or equivalent experience.
•Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations.
•Strong understanding of order management, operational workflows, and cross-functional coordination in a B2B environment.
•Experience in manufacturing or distribution environment preferred.
•Experience driving process improvements and standardization efforts.

Experience:ManufacturingIndustrialB2BLogistics

Education:Bachelor's in BusinessNot specified

Skills:LeadershipCommunicationCollaborationProblem-solvingAnalytical

Tech Stack:ERPCRMMicrosoft OfficeExcel

Company Brief

Alfalaval

Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Lund, Sweden

Founded: 1883

Website LinkedIn

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Alfalaval

1 month ago

Customer Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Account Representatives responsible for customer account support, order entry and execution, and sales support activities.
•Lead cross-functional coordination efforts across sales, operations, logistics, and supply chain teams to ensure timely resolution of customer issues and seamless execution of customer orders.
•Monitor and improve key operational and customer support metrics, including response times, order accuracy, backlog management, and issue resolution effectiveness.
•Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication.
•Support the organization’s commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brand.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually

Perks:Health Insurance401kDentalVisionPaid Leave

Key Requirements

•Bachelor’s degree in Business or equivalent experience.
•Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations.
•Strong understanding of order management, operational workflows, and cross-functional coordination in a B2B environment.
•Experience in manufacturing or distribution environment preferred.
•Experience driving process improvements and standardization efforts.

Experience:ManufacturingIndustrialB2BLogistics

Education:Bachelor's in BusinessNot specified

Skills:LeadershipCommunicationCollaborationProblem-solvingAnalytical

Tech Stack:ERPCRMMicrosoft OfficeExcel

Company Brief

Alfalaval

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Lund, Sweden

Founded: 1883

Website LinkedIn