Customer Operations Manager

Alfalaval
Wisconsin
Workplace: HybridFull timeUSD 95,000 - 105,000 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["People leadership","Communication","Interpersonal collaboration","Problem-solving","Analytical mindset"]

Lead a customer and partner support organization focused on operational excellence and strong customer outcomes. Manage and coach a team of Account Representatives across the full customer lifecycle—from quotation and order execution through delivery coordination, issue resolution, and ongoing account support. Drive cross-functional alignment across sales, operations, logistics, and supply chain, improving customer support and operational metrics. Use ERP/CRM and digital tools to standardize workflows and strengthen commercial objectives in a B2B environment.

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FursaFursa
Alfalaval
Alfalaval
3 months ago

Customer Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 days agoStatus: Live

Job Summary

Lead a customer and partner support organization focused on operational excellence and strong customer outcomes. Manage and coach a team of Account Representatives across the full customer lifecycle—from quotation and order execution through delivery coordination, issue resolution, and ongoing account support. Drive cross-functional alignment across sales, operations, logistics, and supply chain, improving customer support and operational metrics. Use ERP/CRM and digital tools to standardize workflows and strengthen commercial objectives in a B2B environment.
Location: Wisconsin
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Account Representatives for customer account support, order entry/execution, and sales support activities.
  • •Coordinate across sales, operations, logistics, and supply chain to resolve customer issues and ensure seamless order execution.
  • •Monitor and improve operational and customer support metrics such as response times, order accuracy, backlog management, and issue resolution effectiveness.
  • •Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication.
  • •Ensure adherence to company policies including signature authority, credit policy, shipping guidelines, and cancellation processes.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •Bachelor’s degree in Business or equivalent experience.
  • •Proven leadership experience in customer support, account management, inside sales, sales operations, or commercial operations.
  • •Strong understanding of order management and operational workflows with cross-functional coordination in a B2B environment.
  • •Experience driving process improvements and standardization efforts.
  • •Proficiency with ERP systems, CRM platforms, and Microsoft Office Suite.
Experience:B2BManufacturingDistribution
Education:Bachelor's
Skills:People leadershipCommunicationInterpersonal collaborationProblem-solvingAnalytical mindset
Tech Stack:ERPCRMMicrosoft OfficeLeanSix Sigma

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn