Marketing Operations Manager

Front
San Francisco
Workplace: HybridFull timeUSD 136,000 - 152,000 annuallyFunction: Business OperationsSkills: ["Cross-functional communication","Project management","Influencing without authority","Attention to detail","Systems mindset"]

Own the marketing operating system: planning and execution workflows, go-to-market operationalization, and lifecycle campaign performance. Lead marketing technology and automation strategy (MAP/CRM integrations, lead routing/scoring/enrichment), build reporting and dashboards for funnel KPIs, and drive audience segmentation. Improve data quality via UTM governance and source-of-truth alignment, support experimentation (A/B tests), and deliver process/tooling improvements to scale marketing ROI.

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FursaFursa
Front
Front
1 month ago

Marketing Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the marketing operating system: planning and execution workflows, go-to-market operationalization, and lifecycle campaign performance. Lead marketing technology and automation strategy (MAP/CRM integrations, lead routing/scoring/enrichment), build reporting and dashboards for funnel KPIs, and drive audience segmentation. Improve data quality via UTM governance and source-of-truth alignment, support experimentation (A/B tests), and deliver process/tooling improvements to scale marketing ROI.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own marketing planning and execution workflows (intake, prioritization, timelines, resourcing) to ensure predictable delivery.
  • •Lead marketing technology and automation strategy, including MAP/CRM integrations and lead lifecycle routing/scoring/enrichment.
  • •Build and maintain funnel performance reporting and dashboards (MQL→SQL, pipeline, conversion, velocity, CAC/LTV inputs) and establish clear definitions/SLAs.
  • •Drive segmentation and audience strategy to improve targeting, personalization, and lifecycle performance.
  • •Manage data quality initiatives (UTM governance, deduping, taxonomy, source-of-truth alignment) and support experimentation to improve marketing ROI.

Pay and Benefits

Salary: USD 136,000 - 152,000 annually
Perks:Health InsuranceEquityParental LeaveRemote WorkLifestyle StipendWellness Stipend

Key Requirements

  • •5–8 years of Marketing Operations and/or Revenue Operations experience in B2B SaaS or a high-velocity GTM environment.
  • •Hands-on experience owning a marketing automation platform and CRM integration, including MAP/CRM integrations.
  • •Required experience in HubSpot.
  • •Strong analytics and reporting skills, including funnel metrics, cohort analysis, and building dashboards (e.g., Looker/Tableau/Mode/HubSpot/SFDC reporting).
  • •Deep understanding of lead lifecycle, routing, scoring, and attribution concepts; able to translate business questions into measurable frameworks.
Experience:B2B SaaSGTM
Skills:Cross-functional communicationProject managementInfluencing without authorityAttention to detailSystems mindset
Tech Stack:HubSpotCRMLookerTableauModeSFDCA/B testing

Company Brief

Front
Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 4.6
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