Client Services Specialist

Autodesk
Seoul
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Troubleshooting","Problem-solving","Service orientation","Adaptability"]

Support Autodesk customers and partners with access and order-related inquiries, ensuring issues are troubleshot, documented, and resolved to defined global standards. Handle product access, account sign-in, and license fulfillment questions via phone, chat, and web/email. Provide how-to sessions, partner onboarding and readiness activities, maintain/update shared knowledge-base content, and collaborate with cross-functional teams and sales to drive customer satisfaction and operational KPIs.

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FursaFursa
Autodesk
Autodesk
1 day ago

Client Services Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support Autodesk customers and partners with access and order-related inquiries, ensuring issues are troubleshot, documented, and resolved to defined global standards. Handle product access, account sign-in, and license fulfillment questions via phone, chat, and web/email. Provide how-to sessions, partner onboarding and readiness activities, maintain/update shared knowledge-base content, and collaborate with cross-functional teams and sales to drive customer satisfaction and operational KPIs.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure customers have immediate access to purchased software, troubleshooting access issues and using third-party tools when needed to determine root cause.
  • •Provide support to customers and partners via phone, chat, and web/email, including order processing and inquiries related to access, sign-in, and license fulfillment.
  • •Deliver information on Autodesk account features and capabilities, including conducting how-to sessions and serving as a subject matter expert on policies, processes, and tools.
  • •Support partner enablement and effectiveness, including partner onboarding/training and participation in internal/external forums and service reviews.
  • •Educate customers/partners on self-serve resources (training, content, readiness activities, webinars) and create/modify knowledge-base content; collaborate cross-functionally and with local sales for issue resolution and quarter-end order activities.

Key Requirements

  • •Minimum 3+ years in a customer-facing or client services position.
  • •Fluent Japanese (speaking and writing) and English.
  • •Experience working in a customer service environment with operational KPI expectations.
  • •Strong verbal and written communication with the ability to identify trends and propose solutions.
  • •Service-oriented, technology-savvy, adaptable to shifting priorities, and comfortable asking questions and challenging the status quo.
Experience:3+ years
Skills:CommunicationTroubleshootingProblem-solvingService orientationAdaptability
Languages:JapaneseEnglishKorean

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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