2 days ago

Platform Product Operations Manager (Music Distribution) - TikTok (San Jose)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end user operations lifecycle for SoundOn’s music distribution platform, from onboarding and release distribution to royalty payouts. Build rapid-response workflows for distribution anomalies like metadata errors, DSP rejections, copyright disputes, and takedowns. Turn recurring user friction into product requirements, improve troubleshooting with admin consoles and self-service tools, and drive retention through data-driven user health monitoring while leading and standardizing the user operations team.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead end-to-end user operations for artists and record labels, including onboarding, release distribution, and financial settlement, resolving bottlenecks to improve satisfaction and retention.
•Build and refine rapid-response issue resolution and incident workflows to monitor and address distribution anomalies and coordinate swift resolution.
•Create a structured feedback loop to convert high-frequency inquiries and user friction into product requirements and continuous iterations.
•Design internal admin consoles and user-facing self-service diagnostics tools to improve troubleshooting efficiency and reduce manual intervention.
•Establish data-driven user health monitoring for early identification of at-risk users and drive targeted reactivation and retention initiatives, while leading and standardizing the team.

Key Requirements

•5+ years in User Operations, Customer Success, or Account Management in the tech/SaaS sector, with 2+ years of team leadership experience.
•User-centric mindset with empathy for artists and labels and a strong passion for solving complex user pain points.
•Strong analytical and systems thinking to identify systemic risks in the distribution pipeline and implement long-term solutions.
•Proven ability to collaborate cross-functionally with Product, Engineering, and Business Development to resolve issues.
•Experience in the music industry, creator economy, or SaaS platforms is preferred, including familiarity with DDEX, ISRC, and UPC.

Experience:5+ yearsTechSaaSMusic industryCreator economy

Skills:EmpathyAnalytical thinkingSystems thinkingCross-functional communicationLeadership

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Platform Product Operations Manager (Music Distribution) - TikTok (San Jose)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead end-to-end user operations for artists and record labels, including onboarding, release distribution, and financial settlement, resolving bottlenecks to improve satisfaction and retention.
•Build and refine rapid-response issue resolution and incident workflows to monitor and address distribution anomalies and coordinate swift resolution.
•Create a structured feedback loop to convert high-frequency inquiries and user friction into product requirements and continuous iterations.
•Design internal admin consoles and user-facing self-service diagnostics tools to improve troubleshooting efficiency and reduce manual intervention.
•Establish data-driven user health monitoring for early identification of at-risk users and drive targeted reactivation and retention initiatives, while leading and standardizing the team.

Key Requirements

•5+ years in User Operations, Customer Success, or Account Management in the tech/SaaS sector, with 2+ years of team leadership experience.
•User-centric mindset with empathy for artists and labels and a strong passion for solving complex user pain points.
•Strong analytical and systems thinking to identify systemic risks in the distribution pipeline and implement long-term solutions.
•Proven ability to collaborate cross-functionally with Product, Engineering, and Business Development to resolve issues.
•Experience in the music industry, creator economy, or SaaS platforms is preferred, including familiarity with DDEX, ISRC, and UPC.

Experience:5+ yearsTechSaaSMusic industryCreator economy

Skills:EmpathyAnalytical thinkingSystems thinkingCross-functional communicationLeadership

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn