Customer Engineer III (C3)

Applied Materials
Dallas
Workplace: OnsiteFull timeUSD 37 - 51.2Function: Customer Support (Service Desk)Experience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring","Diagnostics","Team collaboration"]

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor and display equipment. Troubleshoot issues using digital analytics and basic diagnostic techniques, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations, and collaborate with senior engineers to address technical roadmaps and requirements, including training and mentoring junior Customer Engineers.

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Applied Materials
Applied Materials
1 month ago

Customer Engineer III (C3)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor and display equipment. Troubleshoot issues using digital analytics and basic diagnostic techniques, and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations, and collaborate with senior engineers to address technical roadmaps and requirements, including training and mentoring junior Customer Engineers.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Use basic diagnostic techniques to assess equipment issues, with assistance from senior Customer Engineers.
  • •Collaborate with senior Customer Engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
  • •Train and mentor junior Field Service Engineers/Customer Engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems while coordinating directly with customers.
Travel: Medium travel

Pay and Benefits

Salary: USD 37 - 51.2

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills and basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:4-7 yearsSemiconductor
Education:Associate's
Skills:CommunicationTroubleshootingMentoringDiagnosticsTeam collaboration
Licenses:Valid driver’s license
Tech Stack:Digital analyticsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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