Customer Success Advisor - ASEAN (Bahasa Indonesia)

Autodesk
Kuala Lumpur
Full timeFunction: Customer Success & Account ManagementSkills: ["Data-driven customer engagement","Business acumen","Independent execution","Cross-functional collaboration","Value discovery"]

Support customer outcomes by helping customers realize more value from Autodesk solutions. Proactively engage using data-driven signals, establish adoption strategies, and identify at-risk accounts to realign them toward success. Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to deliver high-quality experiences. Uncover opportunities to expand customer relationships through value discovery and strategic conversations.

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FursaFursa
Autodesk
Autodesk
15 hours ago

Customer Success Advisor - ASEAN (Bahasa Indonesia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support customer outcomes by helping customers realize more value from Autodesk solutions. Proactively engage using data-driven signals, establish adoption strategies, and identify at-risk accounts to realign them toward success. Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to deliver high-quality experiences. Uncover opportunities to expand customer relationships through value discovery and strategic conversations.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use data-triggered signals to proactively engage customers and align product capabilities with customer outcomes.
  • •Establish adoption strategies to increase customer value and product usage.
  • •Identify and engage at-risk accounts using discovery skills and reorient them toward success.
  • •Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes.
  • •Deliver a high-quality experience that deepens customer satisfaction and loyalty.

Key Requirements

  • •3–5 years in Customer Success, Account Management, or a related customer-facing role.
  • •Proven track record driving measurable impact independently.
  • •Experience collaborating cross-functionally with internal and external stakeholders.
  • •Proficiency in Salesforce or similar CRM systems.
  • •Experience with SaaS, cloud-based software, or subscription business models.
Experience:SaaSCloud-based softwareSubscription business modelsAECManufacturingM&E
Skills:Data-driven customer engagementBusiness acumenIndependent executionCross-functional collaborationValue discovery
Languages:EnglishBahasa Indonesia
Tech Stack:SalesforceCRM

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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