Care Concierge (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Hospitality & Food ServiceSkills: ["Empathy","Communication","Active listening","Organization","Reliability"]

Serve as the first point of contact for inbound calls, emails, and SMS from patients and their families. Provide warm, clear first-response triage, resolve simple requests, and route more complex inquiries to the right clinical or administrative team member. Learn and troubleshoot Sailor Health workflows and patient care ownership to ensure no one falls through the cracks across the patient lifecycle while handling high-volume communication.

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Sailor Health
Sailor Health
1 day ago

Care Concierge (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the first point of contact for inbound calls, emails, and SMS from patients and their families. Provide warm, clear first-response triage, resolve simple requests, and route more complex inquiries to the right clinical or administrative team member. Learn and troubleshoot Sailor Health workflows and patient care ownership to ensure no one falls through the cracks across the patient lifecycle while handling high-volume communication.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Handle inbound communication from patients and prospective patients via phone, email, and SMS with same-day responses.
  • •Route inquiries to the right person or team and resolve straightforward requests directly when possible.
  • •Execute and troubleshoot clinical and administrative workflows in real time with patients.
  • •Know the patient care team structure and ownership so every patient is directed to the right resource without delay.
  • •Support patients and families throughout the full patient lifecycle, from first inquiry through ongoing care.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually

Key Requirements

  • •Provide empathetic, clear communication, including listening actively and supporting people through difficult or emotional conversations.
  • •Handle high-volume inbound calls and messages quickly without letting requests pile up.
  • •Stay highly organized and manage many open threads across phone, voicemail, SMS, and email.
  • •Be tech-comfortable and able to learn tools such as Google Workspace, EHR platforms, and CRMs quickly.
  • •Have experience in front-desk, call center, customer service, or administrative support (helpful, not required).
Experience:Healthcare
Skills:EmpathyCommunicationActive listeningOrganizationReliability
Tech Stack:Google WorkspaceEHRCRMPhoneEmailSMS

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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