Senior AI Success Strategist
Zendesk
New York, Virginia, Tennessee, South Carolina, Pennsylvania, Ohio, North Carolina, New Hampshire, Massachusetts, Mississippi, Connecticut, Rhode Island, Madison, New Jersey, Minnesota, Louisiana, Kentucky, Oklahoma, Kansas, Indiana, Maine, Illinois, Georgia, Florida, Delaware, Maryland, Austin
Workplace: RemoteFull timeUSD 118,000 - 178,000 annuallyFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Stakeholder engagement","Analytical thinking","Cross-functional influence","Program management","Consultation and communication"]Own end-to-end delivery of customers’ AI roadmaps—turning Zendesk AI capabilities into clear business strategies and measurable outcomes. Lead discovery and success-planning engagements, serve as the design authority for AI deployments, and align Product, Services, Sales, and partners to scale safe, sustainable AI programs. Track adoption, automated resolution, retention, and gross revenue impact, while advising on responsible AI and compliance.
