Solutions Architect (San Francisco, CA)

Deepgram
San Francisco
Workplace: RemoteFull timeUSD 165,000 - 220,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Problem-solving","Collaboration","Customer focus"]

A post-sales Solutions Architect on the Applied Engineering team, you will own full customer engagements, resolve complex technical issues, and design scalable improvements to support processes. You’ll automate self-service tools, analyze ticket patterns for product improvements, and collaborate with product and engineering to influence roadmaps while occasionally assisting with pre-sales and implementation.

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FursaFursa
Deepgram
Deepgram
5 months ago

Solutions Architect (San Francisco, CA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

A post-sales Solutions Architect on the Applied Engineering team, you will own full customer engagements, resolve complex technical issues, and design scalable improvements to support processes. You’ll automate self-service tools, analyze ticket patterns for product improvements, and collaborate with product and engineering to influence roadmaps while occasionally assisting with pre-sales and implementation.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own complete post-sales customer engagements, providing direct technical guidance and solutions
  • •Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
  • •Design and implement systematic improvements to our support process and infrastructure
  • •Create automated solutions and self-service tools that address common customer challenges
  • •Analyze support ticket patterns to identify product improvement opportunities and preventative measures
Travel: High travel

Pay and Benefits

Salary: USD 165,000 - 220,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionWellness Stipend401kPaid ParentalParity Leave

Key Requirements

  • •3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
  • •Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
  • •Experience developing automation solutions and improving technical processes
  • •Proven ability to troubleshoot complex technical issues in production environments
  • •Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Experience:3+ yearsVoice AISaaS
Skills:CommunicationProblem-solvingCollaborationCustomer focus
Languages:English
Tech Stack:PythonJavaScriptTypeScriptRustCC++AWSGCPAzureDockerKubernetesAPIsPre-salesAutomation

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor