Customer Support Manager MRO North America

Airbus
United States
Workplace: HybridFull timeUSD 90,000 - 106,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Accountability","Integrity","Self-directed","Critical thinking","Relationship building"]

Lead post-sales customer support for MRO customers across North America by serving as the primary voice of the customer and focal point for satisfaction. Direct and align the In Service Core Team (ISCT) to drive customer service strategy, coordinate with business units and procurement, manage customer relationships, and support aircraft sales campaigns and MRO partnerships. Ensure commercial and contractual follow-up, order intake, and needs identification in partnership with Services and Sales Directors.

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FursaFursa
Airbus
Airbus
4 days ago

Customer Support Manager MRO North America

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Last checked: 3 days agoStatus: Live

Job Summary

Lead post-sales customer support for MRO customers across North America by serving as the primary voice of the customer and focal point for satisfaction. Direct and align the In Service Core Team (ISCT) to drive customer service strategy, coordinate with business units and procurement, manage customer relationships, and support aircraft sales campaigns and MRO partnerships. Ensure commercial and contractual follow-up, order intake, and needs identification in partnership with Services and Sales Directors.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead the In Service Core Team (ISCT) to collate and drive customer service strategy and ensure alignment to customer satisfaction while protecting Airbus interests.
  • •Support aircraft sales campaigns and MRO partnerships by evaluating operational performance and determining appropriate service response.
  • •Establish and maintain direct contact with customers’ management to manage the customer relationship.
  • •Coordinate with procurement and other business units on relationships with MROs as customers, suppliers, and potential partners.
  • •Identify customer needs and, with Services and Sales Directors, promote and actively support Customer Services sales, including follow-up on service items and contractual commitments.
Travel: High travel

Pay and Benefits

Salary: USD 90,000 - 106,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveTuition Assistance

Key Requirements

  • •2+ years of customer support experience.
  • •Degree/Diploma in Engineering, Business Management, or equivalent.
  • •Experience in the aviation industry (OEM, MRO, or Airlines) is an asset.
  • •Project management experience is preferred.
  • •Demonstrate accountability and integrity; self-directed, deadline-driven critical thinker capable of solving complex problems with little supervision.
Experience:2+ yearsAviation industryMROOEMAirlines
Education:
Skills:AccountabilityIntegritySelf-directedCritical thinkingRelationship building

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn