Teletech

1 month ago

Dealer eServices Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and supervise the Dealer IT Helpdesk team, delivering responsive IT support to dealers and internal staff. Oversee system access, data issues, and project launches, partnering with project teams to implement preventative fixes. Acts as SME for dealer IT services, with emphasis on process improvements and knowledge base development.

Location: Melbourne

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage Dealer IT Helpdesk Team, including monitoring performance, induction training and performance management.
•Provide IT support to Dealers and internal employees to resolve queries by performing troubleshooting and problem solving.
•Diagnose system data issues and escalate to relevant teams to ensure root cause is resolved.
•Assist in special projects and participate in any other duties as requested.
•Be the subject matter expert and work with project teams, application teams and business on projects or launches that impact Dealers.

Key Requirements

•Completed a tertiary qualification or equivalent in an IT field
•Minimum 2 years (preferably 4 years) of work experience in a business IT environment
•Minimum 2 years experience working in a business analytic environment
•Minimum 1 year supervisory experience
•Strong communication and problem-solving skills

Experience:2-4 yearsInformation technologyRetail

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkTime managementAttention to detail

Company Brief

Teletech

Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Teletech

1 month ago

Dealer eServices Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage Dealer IT Helpdesk Team, including monitoring performance, induction training and performance management.
•Provide IT support to Dealers and internal employees to resolve queries by performing troubleshooting and problem solving.
•Diagnose system data issues and escalate to relevant teams to ensure root cause is resolved.
•Assist in special projects and participate in any other duties as requested.
•Be the subject matter expert and work with project teams, application teams and business on projects or launches that impact Dealers.

Key Requirements

•Completed a tertiary qualification or equivalent in an IT field
•Minimum 2 years (preferably 4 years) of work experience in a business IT environment
•Minimum 2 years experience working in a business analytic environment
•Minimum 1 year supervisory experience
•Strong communication and problem-solving skills

Experience:2-4 yearsInformation technologyRetail

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkTime managementAttention to detail

Company Brief

Teletech

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn