Customer Success Engineer - North Central

Cyera
Chicago
Workplace: RemoteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: associatesSkills: ["Project management","Consultative problem-solving","Customer relationship management","Self-starter mindset","Communication"]

Own technical customer outcomes by serving as the primary expert on the Cyera platform, driving onboarding, training, and consultative adoption of customized use cases. Build trusted advisor relationships with practitioners and executives, troubleshoot platform issues, and maximize customers’ ROI through sustained health, usage monitoring, and joint success plans. Feed customer feedback into product roadmaps, lead Quarterly Business Reviews, and mentor team members while supporting ongoing customer expansion.

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FursaFursa
Cyera
Cyera
14 hours ago

Customer Success Engineer - North Central

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Job Summary

Own technical customer outcomes by serving as the primary expert on the Cyera platform, driving onboarding, training, and consultative adoption of customized use cases. Build trusted advisor relationships with practitioners and executives, troubleshoot platform issues, and maximize customers’ ROI through sustained health, usage monitoring, and joint success plans. Feed customer feedback into product roadmaps, lead Quarterly Business Reviews, and mentor team members while supporting ongoing customer expansion.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical expert on the Cyera Platform and demonstrate in-depth product knowledge.
  • •Drive customer adoption through onboarding, training, and delivery of customized use cases aligned to customer goals.
  • •Maximize customer ROI by monitoring customer health/usage indicators, leading ongoing engagement and expansion.
  • •Troubleshoot and resolve technical issues impacting customers to ensure smooth, seamless experiences.
  • •Advocate for customer feedback, influence roadmap/product development, and run Quarterly Business Reviews; mentor team members.
Travel: High travel

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalDisability

Key Requirements

  • •Associates degree (or equivalent experience); Bachelor’s degree in Computer Science or similar is a plus.
  • •12 years of strong project management experience, planning and executing multiple projects with attention to detail.
  • •Demonstrated track record of owning customer relationships across onboarding, renewal, and expansion, with a results-oriented mindset.
  • •Proficiency in SQL and scripting (e.g., Python) plus hands-on experience with cloud environments, including databases, cloud infrastructure, and IAM/permissions.
  • •Hands-on experience with data/security domains such as DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; experience in a technical customer-facing role in a software company is essential.
Experience:12+ yearsData securityCloud technologiesData privacySIEMVulnerability management
Education:Associate's
Skills:Project managementConsultative problem-solvingCustomer relationship managementSelf-starter mindsetCommunication
Tech Stack:SQLPythonAPIsWeb servicesCloud environmentsIAMPermissions

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor