NTT

1 month ago

Helpdesk Associate-ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end users in Bangalore, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Partner with internal IT teams on testing, integration, and maintenance, while identifying and implementing process and technology improvements. Work rotating 24/7 shifts with mandatory work from office attendance.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT Service Desk support, guidance, and training for end users.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process and technology improvements while learning other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with ability to work with various stakeholders.
•Strong troubleshooting skills for bug finding and resolution.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:ITILWin 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT