Air Arabia

3 weeks ago

Contact Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Handle inbound calls and digital inquiries for Air Arabia, providing accurate information on flights and travel products. Process bookings and modifications, upsell ancillary services, resolve issues, and log interactions in reservation systems to meet KPIs and ensure data accuracy in real time.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound calls and respond to inquiries, providing accurate information on flights, holiday packages, visa services, and other travel-related products.
•Offer clear and comprehensive information on airline products, services, promotions, and travel guidelines.
•Process new flight, hotel, and holiday package bookings, as well as booking modifications, cancellations, and refunds, following company policies and procedures.
•Actively promote and upsell ancillary services such as extra baggage, seat selection, insurance, visa assistance, and other add-ons.
•Manage customer complaints with professionalism, providing timely resolutions or escalating cases as appropriate.

Key Requirements

•Diploma/degree in Travel & Tourism or related field is preferred OR Minimum 12th Standard pass with IATA foundation course certificate (or equivalent) is mandatory.
•Proficient in Microsoft Office applications and basic computer operations.
•Flexible to work in rotational shifts, including weekends and holidays.
•Good verbal and written communication skills in English; additional languages are an asset.
•Proven ability to handle calls, emails, system-based transactions, complex bookings, and customer complaints.

Experience:Travel

Education:Certification / Diploma in Travel & Tourism

Skills:CommunicationProblem-solvingCustomer serviceSalesAttention to detail

Certifications:IATA Foundation Course

Languages:English

Tech Stack:Microsoft OfficeAirline reservations systemsCRM

Company Brief

Air Arabia

Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sharjah, United Arab Emirates

Founded: 2003

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Air Arabia

3 weeks ago

Contact Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound calls and respond to inquiries, providing accurate information on flights, holiday packages, visa services, and other travel-related products.
•Offer clear and comprehensive information on airline products, services, promotions, and travel guidelines.
•Process new flight, hotel, and holiday package bookings, as well as booking modifications, cancellations, and refunds, following company policies and procedures.
•Actively promote and upsell ancillary services such as extra baggage, seat selection, insurance, visa assistance, and other add-ons.
•Manage customer complaints with professionalism, providing timely resolutions or escalating cases as appropriate.

Key Requirements

•Diploma/degree in Travel & Tourism or related field is preferred OR Minimum 12th Standard pass with IATA foundation course certificate (or equivalent) is mandatory.
•Proficient in Microsoft Office applications and basic computer operations.
•Flexible to work in rotational shifts, including weekends and holidays.
•Good verbal and written communication skills in English; additional languages are an asset.
•Proven ability to handle calls, emails, system-based transactions, complex bookings, and customer complaints.

Experience:Travel

Education:Certification / Diploma in Travel & Tourism

Skills:CommunicationProblem-solvingCustomer serviceSalesAttention to detail

Certifications:IATA Foundation Course

Languages:English

Tech Stack:Microsoft OfficeAirline reservations systemsCRM

Company Brief

Air Arabia

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sharjah, United Arab Emirates

Founded: 2003

Website LinkedIn