Critical Incident Communications, Senior Specialist

Contribute to Salesforce’s Critical Customer Response (CCR) incident management program by translating complex technical issues into timely, accurate customer and executive communications during critical incidents. Partner across engineering, support, and the enterprise to produce updates for service disruptions, degradations, and security events. Help ensure incident response readiness through training, simulations, tests, and drills, and occasionally support a 24/7 on-call crisis communications rotation.