Senior Logistics Concierge (Ready Logistics)

Serve as a client advocate in a hybrid environment, owning a high volume of client tasks while keeping satisfaction at the center of every decision. Use knowledge bases, platforms, and tools to resolve requests, research issues, escalate work orders based on KPIs, and maintain accurate documentation. Meet inbound call quality standards, support onboarding by guiding application/registration steps, and clearly communicate how to use client-facing tools.