Salesforce

2 weeks ago

Principle Technical Support Engineer (Signature Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide high-level technical support to enterprise customers within the Signature Success Plan, rapidly investigating and resolving issues and outages across Salesforce services. Own troubleshooting and problem resolution for inquiries, monitoring alerts, performance issues, and process optimization, coordinating escalations with customer success and development teams when needed. Serve as a technical lead, continuously learn evolving Salesforce and surrounding technologies, and contribute to team growth and operation efficiency across services including Agentforce and Data Cloud.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver high-level technical support to large enterprise customers under the Signature Success Plan.
•Investigate and resolve customer-reported issues and outages, including performance problems and the root causes of alerts detected via proactive monitoring.
•Control customer expectations and manage escalations with internal stakeholders, coordinating with customer success managers for major incidents.
•Provide support that spans web and server-side areas, assisting with technical details and processing optimization based on customer operations and monitoring trends.
•Act as a technical lead to drive team learning, contribute to team growth, and improve team operational efficiency across multiple services (Agentforce, Data Cloud, Sales, Service, Platform, Industry products, Proactive Monitoring).

Key Requirements

•10+ years of technical support experience at an Enterprise Software or Cloud company.
•Deep knowledge in web technologies (HTML, CSS, JavaScript, frontend frameworks, APIs) and/or server-side technologies (SQL, Java, object-oriented languages, application servers, databases).
•Strong ability to conduct technical investigations, troubleshoot, and solve problems in an organized way.
•Ability to communicate appropriately and flexibly with customers and manage escalations across stakeholders.
•Experience serving and/or developing others, including the ability to train team members; English reading/writing/listening (conversation is a plus).

Experience:10+ yearsEnterprise softwareCloud

Skills:Customer-focusedCommunicationTroubleshootingCollaborationSelf-directed

Certifications:Salesforce Certified Platform AdministratorSalesforce Certified Platform Administrator (Advanced)Salesforce Certified Platform App BuilderSalesforce Certified Platform DeveloperSalesforce Certified Platform Developer (Advanced)Salesforce Certified Agentforce SpecialistSalesforce Certified JavaScript Developer

Languages:English

Tech Stack:HTMLCSSJavaScriptAPISQLJavaFront-end frameworksApplication serversDatabasesAgentforceData CloudSalesforce CRMLightning PlatformVisualforceApexLightning Web ComponentsProactive Monitoring

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Principle Technical Support Engineer (Signature Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver high-level technical support to large enterprise customers under the Signature Success Plan.
•Investigate and resolve customer-reported issues and outages, including performance problems and the root causes of alerts detected via proactive monitoring.
•Control customer expectations and manage escalations with internal stakeholders, coordinating with customer success managers for major incidents.
•Provide support that spans web and server-side areas, assisting with technical details and processing optimization based on customer operations and monitoring trends.
•Act as a technical lead to drive team learning, contribute to team growth, and improve team operational efficiency across multiple services (Agentforce, Data Cloud, Sales, Service, Platform, Industry products, Proactive Monitoring).

Key Requirements

•10+ years of technical support experience at an Enterprise Software or Cloud company.
•Deep knowledge in web technologies (HTML, CSS, JavaScript, frontend frameworks, APIs) and/or server-side technologies (SQL, Java, object-oriented languages, application servers, databases).
•Strong ability to conduct technical investigations, troubleshoot, and solve problems in an organized way.
•Ability to communicate appropriately and flexibly with customers and manage escalations across stakeholders.
•Experience serving and/or developing others, including the ability to train team members; English reading/writing/listening (conversation is a plus).

Experience:10+ yearsEnterprise softwareCloud

Skills:Customer-focusedCommunicationTroubleshootingCollaborationSelf-directed

Languages:English

Tech Stack:HTMLCSSJavaScriptAPISQLJavaFront-end frameworksApplication serversDatabasesAgentforceData CloudSalesforce CRMLightning PlatformVisualforceApexLightning Web ComponentsProactive Monitoring

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor