Customer Experience Manager (CEM)

Bugcrowd
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Organizational skills","Project management","Executive communication","Relationship building","Customer focus"]

Lead retention for a global portfolio of enterprise accounts as the primary customer advocate and point of contact. Own customer success plans that align to business objectives and cybersecurity priorities, drive adoption of Bugcrowd products and services, and execute renewal-related outcomes. Build multi-threaded relationships with technical, security, program, procurement, and executive stakeholders, conducting regular business reviews and proactive account health oversight to reduce renewal risk.

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FursaFursa
Bugcrowd
Bugcrowd
3 days ago

Customer Experience Manager (CEM)

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Last checked: 34 minutes agoStatus: Live

Job Summary

Lead retention for a global portfolio of enterprise accounts as the primary customer advocate and point of contact. Own customer success plans that align to business objectives and cybersecurity priorities, drive adoption of Bugcrowd products and services, and execute renewal-related outcomes. Build multi-threaded relationships with technical, security, program, procurement, and executive stakeholders, conducting regular business reviews and proactive account health oversight to reduce renewal risk.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of strategic enterprise customers and develop trusted relationships with technical, security, program, procurement, and executive stakeholders.
  • •Serve as the primary customer advocate and point of contact throughout the customer lifecycle.
  • •Develop customer success plans aligned to enterprise objectives and cybersecurity priorities, and drive adoption of Bugcrowd products and services to deliver measurable value.
  • •Build multi-threaded relationships to strengthen partnerships and reduce renewal risk.
  • •Conduct regular business reviews and executive-level conversations, ensuring oversight of account health, user adoption metrics, and emerging risks.

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, or a related customer-facing role within cybersecurity or SaaS.
  • •Experience managing complex enterprise accounts with multiple stakeholders.
  • •Strong understanding of cybersecurity and the unique challenges faced by large-scale enterprise organizations.
  • •Proven ability to manage renewals, retention, and account growth.
  • •Strong executive presence to communicate and build relationships with both technical and non-technical stakeholders.
Experience:CybersecuritySaaS
Skills:Organizational skillsProject managementExecutive communicationRelationship buildingCustomer focus
Tech Stack:AIData

Company Brief

Bugcrowd
Provides a crowdsourced security platform offering bug bounty programs, vulnerability disclosure, and managed security testing to help organizations find and remediate security weaknesses through a global community of security researchers.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn