Philips

4 days ago

Remote Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide remote phone support to end-users and administrators of Philips Intellispace Cardiovascular Software, helping healthcare customers resolve incidents and restore service quickly. Troubleshoot application, Windows OS, hardware, and connectivity issues, including TCP/IP and general networking problems. Drive resolution of critical customer incidents and escalations with accurate documentation, and collaborate with cross-functional support and engineering teams to ensure seamless handoffs for high-priority cases.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide technical phone support to end-users and administrators using Philips Intellispace Cardiovascular Software to resolve issues quickly.
•Troubleshoot application, Windows OS, hardware, and network/connectivity problems, including diagnosing TCP/IP networking issues.
•Own and drive resolution of critical customer incidents, system downtimes, and escalations with accurate documentation of troubleshooting and corrective actions.
•Collaborate with cross-functional support teams and engineering resources, escalating and ensuring seamless handoffs for high-priority issues.
•Follow established support procedures and work instructions while using independent judgment to solve complex technical challenges with minimal supervision.

Key Requirements

•Provide technical support experience for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
•Troubleshoot Windows operating systems, hardware, TCP/IP networking, and remote system connectivity in customer environments.
•Support Cardiology or Radiology PACS solutions; experience with Philips IntelliSpace Cardiovascular is highly preferred.
•Have a Bachelor’s degree or an equivalent combination of education and experience in relevant technical support experience.
•Demonstrate proactive problem-solving with strong customer service, documentation, and communication skills for technical and non-technical stakeholders.

Experience:HealthcareRadiologyCardiologyInformaticsPACSHealthcare IT

Education:Bachelor's

Skills:Customer serviceDocumentationIndependent problem-solvingCommunicationStakeholder management

Tech Stack:WindowsTCP/IPNetworkingRemote system connectivityIntelliSpace CardiovascularPACS

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

4 days ago

Remote Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide technical phone support to end-users and administrators using Philips Intellispace Cardiovascular Software to resolve issues quickly.
•Troubleshoot application, Windows OS, hardware, and network/connectivity problems, including diagnosing TCP/IP networking issues.
•Own and drive resolution of critical customer incidents, system downtimes, and escalations with accurate documentation of troubleshooting and corrective actions.
•Collaborate with cross-functional support teams and engineering resources, escalating and ensuring seamless handoffs for high-priority issues.
•Follow established support procedures and work instructions while using independent judgment to solve complex technical challenges with minimal supervision.

Key Requirements

•Provide technical support experience for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
•Troubleshoot Windows operating systems, hardware, TCP/IP networking, and remote system connectivity in customer environments.
•Support Cardiology or Radiology PACS solutions; experience with Philips IntelliSpace Cardiovascular is highly preferred.
•Have a Bachelor’s degree or an equivalent combination of education and experience in relevant technical support experience.
•Demonstrate proactive problem-solving with strong customer service, documentation, and communication skills for technical and non-technical stakeholders.

Experience:HealthcareRadiologyCardiologyInformaticsPACSHealthcare IT

Education:Bachelor's

Skills:Customer serviceDocumentationIndependent problem-solvingCommunicationStakeholder management

Tech Stack:WindowsTCP/IPNetworkingRemote system connectivityIntelliSpace CardiovascularPACS

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn