SecurityScorecard

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 51 minutes agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for managing a portfolio of customer relationships in cybersecurity risk, driving retention and expansion, serving as a trusted advisor on the SecurityScorecard platform, and collaborating with CS and Sales leadership to optimize the customer journey and maximize value and revenue.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive the organization\'s strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
•Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
•Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
•Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
•Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.

Pay and Benefits

Perks:Health InsurancePaid LeaveEquityParential Leave

Key Requirements

•Bachelor's degree
•7+ years in account management, customer success, technical account management, or a similar customer-facing role
•Strong written and verbal communication skills combined with meticulous organizational skill
•Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact.

Experience:7+ yearsCybersecurityRisk management

Education:Bachelor's

Skills:CommunicationOrganizationRelationship managementCustomer focusNegotiation

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard

Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2013

Website LinkedIn

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SecurityScorecard

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 51 minutes agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive the organization\'s strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
•Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
•Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
•Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
•Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.

Pay and Benefits

Perks:Health InsurancePaid LeaveEquityParential Leave

Key Requirements

•Bachelor's degree
•7+ years in account management, customer success, technical account management, or a similar customer-facing role
•Strong written and verbal communication skills combined with meticulous organizational skill
•Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact.

Experience:7+ yearsCybersecurityRisk management

Education:Bachelor's

Skills:CommunicationOrganizationRelationship managementCustomer focusNegotiation

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2013

Website LinkedIn