Decagon

4 weeks ago

Senior Software Engineer, Platform Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Senior Software Engineer to build and evolve Decagon's internal developer platform, focusing on CI/CD, release automation, observability standards, and developer tooling to reduce toil and accelerate engineering across teams.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Developer productivity & platform tooling: Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil; Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
•CI/CD & release engineering: Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams; Improve reliability of builds and tests and drive down cycle time; Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
•Observability & operational excellence: Establish shared observability primitives (metrics/logs/traces) and standards to make services production-ready by default; Partner with product engineers to improve operability (SLOs, alerts, dashboards, incident learnings).
•Infrastructure foundations: Build and improve core platform capabilities that make it easy to run and scale services.
•Ownership & reliability: Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementParential LeaveLife InsuranceDisability Benefits

Key Requirements

•4+ years building production software with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
•Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS) and experience building developer-facing tooling (CLIs, libraries, automation).
•Hands-on experience with CI/CD systems and designing pipelines scalable across many repos/services.
•Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
•Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).

Experience:4+ yearsSaaSAIConversational AI

Skills:PythonTypeScriptJavaScriptDockerKubernetesCI/CDObservabilityMonorepos

Languages:English

Tech Stack:PythonTypeScriptJavaScriptDockerKubernetesCI/CDMonorepos

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

4 weeks ago

Senior Software Engineer, Platform Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Developer productivity & platform tooling: Identify workflow bottlenecks (build/test/release/local dev) and build tools that measurably reduce toil; Create and maintain “golden paths” like service templates, CLIs, libraries, and automation that teams rely on.
•CI/CD & release engineering: Design reusable CI pipelines and deployment workflows that are fast, safe, and easy to adopt across teams; Improve reliability of builds and tests and drive down cycle time; Support progressive delivery patterns (canary / blue-green) and safe rollback mechanisms.
•Observability & operational excellence: Establish shared observability primitives (metrics/logs/traces) and standards to make services production-ready by default; Partner with product engineers to improve operability (SLOs, alerts, dashboards, incident learnings).
•Infrastructure foundations: Build and improve core platform capabilities that make it easy to run and scale services.
•Ownership & reliability: Own the systems you build end-to-end and help keep them healthy in production, improving reliability over time.

Pay and Benefits

Salary: USD 200,000 - 400,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRetirementParential LeaveLife InsuranceDisability Benefits

Key Requirements

•4+ years building production software with meaningful experience in platform / devtools / infrastructure (or adjacent SRE/release engineering).
•Strong coding ability in at least one systems/productivity language (e.g., Python, TypeScript/JS) and experience building developer-facing tooling (CLIs, libraries, automation).
•Hands-on experience with CI/CD systems and designing pipelines scalable across many repos/services.
•Practical experience with observability in production systems (instrumentation, alerting, dashboards, incident response).
•Comfort with containers and modern cloud infrastructure (e.g., Docker/Kubernetes and related tooling).

Experience:4+ yearsSaaSAIConversational AI

Skills:PythonTypeScriptJavaScriptDockerKubernetesCI/CDObservabilityMonorepos

Languages:English

Tech Stack:PythonTypeScriptJavaScriptDockerKubernetesCI/CDMonorepos

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor