L2 Support Specialist

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Collaboration","Technical feedback","Incident analysis","RCA"]

Provide L2 technical support to resolve production incidents with detailed analysis, including code fixes, rigorous testing, and performance improvements. Support product servers and clients on cutting-edge platforms, perform RCA and implement corrective actions, and collaborate with global teams. Deliver technical feedback to Development teams while maintaining strong communication and validation of collaboration skills in a global environment.

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FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2 technical support to resolve production incidents with detailed analysis, including code fixes, rigorous testing, and performance improvements. Support product servers and clients on cutting-edge platforms, perform RCA and implement corrective actions, and collaborate with global teams. Deliver technical feedback to Development teams while maintaining strong communication and validation of collaboration skills in a global environment.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Actively support resolution of L2 issues with detailed analysis.
  • •Assist with code fixes and perform rigorous testing when required.
  • •Support product servers and clients on cutting-edge platforms.
  • •Perform detailed RCA of production issues and implement corrective actions.
  • •Contribute to continuous improvement and continuous delivery, focusing on application performance enhancements.

Key Requirements

  • •3+ years of relevant experience in application maintenance and support.
  • •Strong working knowledge of Unix and SQL, plus other scripting languages.
  • •Experience in Java development and application support.
  • •Ability to provide L2 issue resolution with detailed analysis.
  • •Knowledge of application support and maintenance, including troubleshooting and corrective action implementation.
Experience:3+ yearsApplication support
Skills:CommunicationCollaborationTechnical feedbackIncident analysisRCA
Tech Stack:UnixSQLJavaScripting languages

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn