Abu Dhabi Commercial Bank

1 week ago

Head - Business Banking Enablement (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead Business Banking enablement by running an integrated operating model for credit support, KYC, onboarding, analytics/insights, and PMO services. Define service standards and measurable SLAs, drive first-time-right underwriting quality, and govern operational/risk controls in alignment with Compliance and Risk. Oversee digitisation and MIS/dashboard reporting to strengthen decision-making, workforce governance, and productivity—while partnering across stakeholders to deliver consistent, regulatory-aligned outcomes for the frontline.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Sr. Director level

Key Responsibilities

•Lead and govern the Business Banking enablement operating model, consolidating credit underwriting, KYC, onboarding, analytics/insights, and PMO services into an integrated service model.
•Set end-to-end service ownership, standards, and SLAs; ensure delivery quality, turnaround times, and consistency for frontline effectiveness and capacity.
•Own centralized credit support including program lending underwriting, KYC/remediation governance, and first-time-right submission quality with embedded compliance alignment.
•Drive digitisation across enablement processes (credit initiation/decisioning, workflow automation, golden source for client documentation) and ensure initiatives deliver sustained operational and risk-reduction benefits.
•Lead enablement PMO and MIS/analytics/dashboard development for performance, productivity, risk, and customer outcomes; oversee operational risk/governance agenda, controls, governance forums, and escalation mechanisms.

Key Requirements

•At least 9 years of experience in Business Banking Enablement, Operational Governance, Analytics and/or Credit Risk within Banking or Financial Services.
•Bachelor’s degree in Business Administration, Human Resources, Finance, or a related discipline.
•Project Management Professional (PMP) and/or Transformation qualification.
•Expertise in Business Banking operating model and enablement design, including performance management, incentives governance, and executive reporting.
•Knowledge of credit underwriting and escalation governance, KYC remediation/compliance coordination, and operational risk governance/control assurance.

Experience:9+ yearsBankingFinancial services

Education:Bachelor's in Business Administration, Human Resources, Finance

Skills:Stakeholder managementExecutive influenceLeadershipPerformance managementRisk awareness

Certifications:PMP

Company Brief

Abu Dhabi Commercial Bank

ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1985

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Abu Dhabi Commercial Bank

1 week ago

Head - Business Banking Enablement (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Sr. Director level

Key Responsibilities

•Lead and govern the Business Banking enablement operating model, consolidating credit underwriting, KYC, onboarding, analytics/insights, and PMO services into an integrated service model.
•Set end-to-end service ownership, standards, and SLAs; ensure delivery quality, turnaround times, and consistency for frontline effectiveness and capacity.
•Own centralized credit support including program lending underwriting, KYC/remediation governance, and first-time-right submission quality with embedded compliance alignment.
•Drive digitisation across enablement processes (credit initiation/decisioning, workflow automation, golden source for client documentation) and ensure initiatives deliver sustained operational and risk-reduction benefits.
•Lead enablement PMO and MIS/analytics/dashboard development for performance, productivity, risk, and customer outcomes; oversee operational risk/governance agenda, controls, governance forums, and escalation mechanisms.

Key Requirements

•At least 9 years of experience in Business Banking Enablement, Operational Governance, Analytics and/or Credit Risk within Banking or Financial Services.
•Bachelor’s degree in Business Administration, Human Resources, Finance, or a related discipline.
•Project Management Professional (PMP) and/or Transformation qualification.
•Expertise in Business Banking operating model and enablement design, including performance management, incentives governance, and executive reporting.
•Knowledge of credit underwriting and escalation governance, KYC remediation/compliance coordination, and operational risk governance/control assurance.

Experience:9+ yearsBankingFinancial services

Education:Bachelor's in Business Administration, Human Resources, Finance

Skills:Stakeholder managementExecutive influenceLeadershipPerformance managementRisk awareness

Certifications:PMP

Company Brief

Abu Dhabi Commercial Bank

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 1985

Glassdoor: 3.6

Website LinkedIn Glassdoor