Call Center Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer-focused","Active listening","Verbal communication","Written communication","Time management","Adaptability","Accountability"]

Provide outstanding customer service as a remote call center representative by answering inbound and/or outbound calls, handling complaints, and troubleshooting customer issues. Listen to callers to understand needs, explain accurate solutions, and de-escalate tense situations. Track and respond to call center metrics, use required tools and CRM software, and participate in training to improve product and policy knowledge while supporting a positive caller experience.

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FursaFursa
Qureos
Qureos
1 day ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide outstanding customer service as a remote call center representative by answering inbound and/or outbound calls, handling complaints, and troubleshooting customer issues. Listen to callers to understand needs, explain accurate solutions, and de-escalate tense situations. Track and respond to call center metrics, use required tools and CRM software, and participate in training to improve product and policy knowledge while supporting a positive caller experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer or make calls to clients to learn about needs, complaints, or other issues with products or services.
  • •Respond efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported.
  • •Engage in active listening, confirm or clarify information, and diffuse angry or tense customers as needed.
  • •Utilize software, databases, scripts, and tools appropriately while striving to meet call center metrics.
  • •Make sales or product/service recommendations that better suit client needs, and participate in training and follow company policies.

Key Requirements

  • •High school diploma or equivalent.
  • •Exceptional customer service, active listening, and verbal and written communication skills.
  • •Understanding of company products, services, and policies.
  • •Proficiency with computers, especially with CRM software, and strong typing skills.
  • •Ability to ask questions and diffuse tense situations, with strong time management and decision-making skills.
Education:High School
Skills:Customer-focusedActive listeningVerbal communicationWritten communicationTime managementAdaptabilityAccountability
Tech Stack:CRM softwareDatabasesScriptsTools

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn