Customer Support Agent - Swedish/English Speaking

Aalto
Stockholm
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer service","Collaboration","Analytical thinking"]

Be the voice of a SaaS Employer Branding platform by providing fast, friendly support to users via live chat (Intercom), email, and occasional phone. Troubleshoot technical issues with the tech team, handle and report bugs, and keep customers updated. Gather customer feedback to inform the product team and create self-service help content like FAQs and guides. The role is hybrid in Stockholm.

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FursaFursa
Aalto
Aalto
17 hours ago

Customer Support Agent - Swedish/English Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Be the voice of a SaaS Employer Branding platform by providing fast, friendly support to users via live chat (Intercom), email, and occasional phone. Troubleshoot technical issues with the tech team, handle and report bugs, and keep customers updated. Gather customer feedback to inform the product team and create self-service help content like FAQs and guides. The role is hybrid in Stockholm.
Location: Stockholm
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
  • •Troubleshoot technical issues and collaborate with the tech team to resolve complex cases
  • •Identify, verify, and report bugs while keeping customers updated
  • •Gather and share customer feedback with the product team
  • •Create helpful self-service content such as FAQs and guides

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Fluent in Swedish and English, written and spoken
  • •Solid experience in customer support, ideally in SaaS
  • •Analytical thinking and enjoyment of learning new things
  • •Strong problem-solving mindset with comfort working with technology
  • •Pride in delivering excellent service and making things easier for others
Experience:SaaS
Skills:CommunicationProblem-solvingCustomer serviceCollaborationAnalytical thinking
Languages:SwedishEnglish
Tech Stack:IntercomLive chatEmail

Company Brief

Aalto
Develops high-altitude platform systems that provide persistent stratospheric connectivity and observation services. The company’s aircraft-like platforms are designed to stay aloft for extended periods for telecom, surveillance, and environmental applications.
Industry: Space Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Farnborough, United Kingdom
WebsiteLinkedIn