Digital Workspace Team Leader (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Analytical mindset","Leadership","Communication","Team leadership"]

Lead the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, governance, and automation-enabled services. Manage Digital Workspace Officers and Specialists to ensure SLA-compliant operations for collaboration platforms and endpoint/virtual desktop environments. Drive compliance and audit readiness, improve DEX metrics and adoption, implement automation and self-service workflows (including chatbots/RPA), and report on performance, compliance, and ROI through dashboards.

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FursaFursa
Power International Holding
Power International Holding
23 hours ago

Digital Workspace Team Leader (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Lead the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, governance, and automation-enabled services. Manage Digital Workspace Officers and Specialists to ensure SLA-compliant operations for collaboration platforms and endpoint/virtual desktop environments. Drive compliance and audit readiness, improve DEX metrics and adoption, implement automation and self-service workflows (including chatbots/RPA), and report on performance, compliance, and ROI through dashboards.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and manage Digital Workspace Officers and Specialists to ensure efficient service operations and SLA compliance.
  • •Oversee support for collaboration platforms and end-user technologies, including resolving escalated incidents and complex technical issues.
  • •Enforce hardware/software/asset management and endpoint compliance standards, maintaining audit readiness and accurate records.
  • •Identify automation opportunities and partner to implement self-service workflows, chatbots, and RPA solutions to improve productivity.
  • •Monitor Digital Employee Experience (DEX) metrics and drive tool adoption through training, awareness, and continuous improvements.

Key Requirements

  • •Minimum 5+ years in end-user computing, digital workspace, or IT support environments.
  • •Proven experience leading support teams and service operations with strong SLA governance.
  • •Strong expertise managing Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools.
  • •Strong understanding of ITIL processes and service management for end-user support.
  • •Professional Qualification in Information Technology or related technical certificates (plus a related bachelor’s degree).
Experience:5+ yearsEnd-user computingDigital workspaceIT support
Education:Bachelor's in Information Technology
Skills:Stakeholder managementAnalytical mindsetLeadershipCommunicationTeam leadership
Certifications:Professional Qualification in Information Technology
Tech Stack:Microsoft 365Microsoft TeamsSharePointOneDriveIntuneAzure ADITILChatbotsRPAService desk automationDEX metrics

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website