Dataiku

1 month ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager at Dataiku drives adoption and value realization for large, fast-growing accounts in the UK. You’ll partner with Sales, Services, Partnerships, Product, and Marketing to translate complex data science use cases into scalable outcomes, monitor value milestones, and guide customers from design to production of data science projects while identifying expansion opportunities and ensuring high renewal and satisfaction.

Location: London

Workplace: Onsite

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Guide customers to achieve business outcomes via Dataiku's product and services by understanding their use cases and desired outcomes.
•Advise customers on how to leverage Dataiku to implement data science projects from design to production.
•Monitor achievement of outcomes and value, communicating progress to internal and external stakeholders.
•Establish regular touchpoints with assigned customers to review progress against strategic objectives.
•Collaborate with Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing to champion customers and translate analytics into actionable advice.

Key Requirements

•Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
•Experience managing a fast-growing book of accounts, with account sizes ranging from ~$500k to multi-million dollar ARR across Forbes Global 2000.
•Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
•Experience working collaboratively across Professional Services and Partner motions.
•Strong written and oral presentation skills, with the ability to engage both business and technical stakeholders from Analyst to C-level.

Experience:7+ yearsData scienceAISaaS

Skills:CommunicationPresentationProblem-solvingStakeholder managementTeam collaboration

Languages:English

Tech Stack:Data scienceAnalyticsAI

Company Brief

Dataiku

Provides an end-to-end AI and machine learning platform that enables organizations to build, deploy, and manage data products at scale, combining data preparation, model development, and MLOps capabilities for business users and data scientists.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2013

Website LinkedIn

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Dataiku

1 month ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Guide customers to achieve business outcomes via Dataiku's product and services by understanding their use cases and desired outcomes.
•Advise customers on how to leverage Dataiku to implement data science projects from design to production.
•Monitor achievement of outcomes and value, communicating progress to internal and external stakeholders.
•Establish regular touchpoints with assigned customers to review progress against strategic objectives.
•Collaborate with Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing to champion customers and translate analytics into actionable advice.

Key Requirements

•Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
•Experience managing a fast-growing book of accounts, with account sizes ranging from ~$500k to multi-million dollar ARR across Forbes Global 2000.
•Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
•Experience working collaboratively across Professional Services and Partner motions.
•Strong written and oral presentation skills, with the ability to engage both business and technical stakeholders from Analyst to C-level.

Experience:7+ yearsData scienceAISaaS

Skills:CommunicationPresentationProblem-solvingStakeholder managementTeam collaboration

Languages:English

Tech Stack:Data scienceAnalyticsAI

Company Brief

Dataiku

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2013

Website LinkedIn