Customer Success Manager

As a Customer Success Manager, you will proactively drive adoption and retention by building strong relationships with partners, coordinating with Product Onboarding, Technical Account Management, and Account Management teams, and guiding customers to maximize value from Insider One’s marketing and engagement platform. You’ll own adoption metrics, provide best-use cases, train partners, and contribute to product roadmap through partner feedback, with accountability for retention, CSAT, health scores, and lock-in.