NTT

1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and business processes. Log, update, and escalate support issues promptly, and support end-user IT onboarding. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process or technology improvements. This role requires strong English communication, troubleshooting, and the ability to work independently on a global team across 24/7 rotational shifts with in-office attendance.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training for end-users using IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements, learning and growing in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with comfort working with various stakeholders.
•Strong troubleshooting skills, including bug-finding and resolution.
•IT software and hardware troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
•Ability to work independently within a diverse global team and participate in 24/7 rotational shifts with mandatory in-office attendance.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT