Aviation Operations Coordinator

World Fuel Services
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1-3 yearsSkills: ["Communication","Customer service","Relationship management","Problem-solving","Decision-making","Organizational","Multitasking","Attention to detail","Ability to work collaboratively"]

Coordinate aviation customer requests in a fast-paced 24/7 environment, handling inquiries via phone and email and serving as a key contact for operational issues. Prioritize requests by urgency and impact, collaborate with internal teams and external suppliers to deliver requirements accurately and on time, and monitor risks and fuel availability. Maintain documentation, follow procedures and escalation paths, and support resolution of service disruptions for global customers across time zones.

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World Fuel Services
World Fuel Services
1 day ago

Aviation Operations Coordinator

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Last checked: 1 day agoStatus: Live

Job Summary

Coordinate aviation customer requests in a fast-paced 24/7 environment, handling inquiries via phone and email and serving as a key contact for operational issues. Prioritize requests by urgency and impact, collaborate with internal teams and external suppliers to deliver requirements accurately and on time, and monitor risks and fuel availability. Maintain documentation, follow procedures and escalation paths, and support resolution of service disruptions for global customers across time zones.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Manage a high volume of customer requests via phone and email from aviation clients across the globe.
  • •Build and maintain professional customer relationships and serve as a key point of contact for inquiries and operational issues.
  • •Assess, prioritize, and coordinate requests with internal teams and external stakeholders to ensure timely delivery of customer requirements.
  • •Support resolution of operational disruptions, service issues, and exceptions by following established procedures and escalation protocols.
  • •Monitor fuel availability and operational risks, maintain accurate documentation, and communicate updates to customers and internal stakeholders.

Key Requirements

  • •1-3 years of experience in aviation operations, airline operations, airport operations, logistics, transportation, freight forwarding, supply chain coordination, travel operations, customer operations, dispatching, or other fast-paced operational environments.
  • •Experience managing high volumes of phone calls and emails while balancing multiple priorities.
  • •Excellent verbal and written English communication skills.
  • •Strong customer service and relationship management skills with the ability to prioritize based on urgency, operational impact, and customer commitments.
  • •Valid passport and ability to remain calm under pressure while following established procedures and escalation paths.
Experience:1-3 yearsAviation operationsAirline operationsAirport operationsLogisticsTransportationFreight forwardingSupply chain coordinationTravel operationsDispatchingCustomer operations
Skills:CommunicationCustomer serviceRelationship managementProblem-solvingDecision-makingOrganizationalMultitaskingAttention to detailAbility to work collaboratively
Languages:English
Tech Stack:Oracle

Company Brief

World Fuel Services
World Kinect Corporation provides global fuel logistics, energy procurement, and related supply chain services to aviation, marine, and land transportation customers. The company helps businesses source, manage, and optimize fuel and energy needs worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Miami, United States
Founded: 1984
WebsiteLinkedIn