Integration Delivery and Support Specialist (Sheffield, GB, S1 4NB)

HSBC
Sheffield
Full timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Independent project work","Requirements gathering","Collaboration"]

Join HSBC’s WPB Channels UK Self Service team to engineer and support the self-service device estate across the UK. You’ll deliver secure, reliable, scalable solutions by evaluating technologies, running proof-of-concepts, troubleshooting OS and product issues, and ensuring compliance with HSBC security standards. The role covers building device infrastructure software, automating device operations, owning patching/upgrades, supporting deployments, and contributing to global self-service engineering initiatives.

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FursaFursa
HSBC
HSBC
1 day ago

Integration Delivery and Support Specialist (Sheffield, GB, S1 4NB)

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Last checked: 3 hours agoStatus: Live

Job Summary

Join HSBC’s WPB Channels UK Self Service team to engineer and support the self-service device estate across the UK. You’ll deliver secure, reliable, scalable solutions by evaluating technologies, running proof-of-concepts, troubleshooting OS and product issues, and ensuring compliance with HSBC security standards. The role covers building device infrastructure software, automating device operations, owning patching/upgrades, supporting deployments, and contributing to global self-service engineering initiatives.
Location: Sheffield
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support operating systems and build images/infrastructure software for the UK self-service device and express bank tablet estates.
  • •Provide consultancy support for self-service device software development projects.
  • •Develop automation to simplify self-service device operations.
  • •Own patching and software upgrade processes for self-service devices.
  • •Support third-party field engineers and the self-service device helpdesk with deployment and business-as-usual issues, including audit remediation as needed.

Pay and Benefits

Perks:Health InsurancePensionPaid Leave

Key Requirements

  • •Extensive understanding of end computing security and networking with experience in Win10/Win11.
  • •Good understanding of Active Directory/GPO and SCCM/MECM infrastructure.
  • •Ability to write Bash/VB/PowerShell/Python scripts.
  • •Knowledge of ITIL/DevOps/Agile concepts and strong troubleshooting experience.
  • •Knowledge of Confluence/JIRA and ability to work independently on client requirements and projects.
Skills:TroubleshootingIndependent project workRequirements gatheringCollaboration
Tech Stack:Win10Win11Active DirectoryGPOSCCMMECMBashVBPowerShellPythonITILDevOpsAgileConfluenceJIRA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn