GTS Client Manager (m/w/d)

HSBC
Düsseldorf
Full timeEUR 68,400 - 85,123Function: Customer Success & Account ManagementSkills: ["Communication","Teamwork","Negotiation","Responsibility","Sales orientation"]

Manage day-to-day corporate client relationships for HSBC GTS core products (Core Trade and guarantees) and serve as a central contact for trade and guarantee teams. Coordinate with client teams, business development managers, and GTS services to identify revenue growth opportunities. Ensure SLA adherence, support team-level revenue targets, and conduct client service reviews to measure customer satisfaction. Build contacts within the global GTS organization.

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FursaFursa
HSBC
HSBC
11 hours ago

GTS Client Manager (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage day-to-day corporate client relationships for HSBC GTS core products (Core Trade and guarantees) and serve as a central contact for trade and guarantee teams. Coordinate with client teams, business development managers, and GTS services to identify revenue growth opportunities. Ensure SLA adherence, support team-level revenue targets, and conduct client service reviews to measure customer satisfaction. Build contacts within the global GTS organization.
Location: Düsseldorf
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide transactional support for sophisticated corporate clients within the Client Management team for GTS core products (Core Trade and guarantees).
  • •Act as an interface between customers, client support, business development managers, and GTS services to accompany daily business operations.
  • •Identify revenue growth potential and realize it together with client support colleagues.
  • •Serve as central contact for guarantee and trade departments and build personal relationships within the client companies.
  • •Operate day-to-day processes ensuring SLA compliance, contribute to team-level earnings goals, and run client service reviews to measure customer satisfaction.

Pay and Benefits

Salary: EUR 68,400 - 85,123
Perks:PensionEmployee AssistanceFlexible HoursHealth InsuranceSabbatical

Key Requirements

  • •Bank training supplemented by a business degree or similar qualification.
  • •In-depth knowledge of document business (e.g., letters of credit, guarantees, collections).
  • •Demonstrated sales drive, resilience, careful working style, and high sense of responsibility.
  • •Strong communication and teamwork skills.
  • •Confident use of MS Office products; negotiation-level German and English (other languages are an advantage).
Experience:Banking
Skills:CommunicationTeamworkNegotiationResponsibilitySales orientation
Languages:GermanEnglish
Tech Stack:MS Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn