Account Manager

Aircall
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Consultative sales","Prospecting","Negotiation","Stakeholder management","Forecasting"]

Own customer success and revenue growth across a portfolio by driving Net Revenue Retention through renewals, expansions, and churn mitigation. Identify and activate growth opportunities within accounts, prioritize high-potential opportunities, and run proactive outreach. Manage stakeholder relationships, lead consultative renewal and upsell negotiations, and maintain accurate pipeline and forecasting. Partner cross-functionally to accelerate adoption and ensure customers realize measurable outcomes.

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Aircall
Aircall
8 months ago

Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own customer success and revenue growth across a portfolio by driving Net Revenue Retention through renewals, expansions, and churn mitigation. Identify and activate growth opportunities within accounts, prioritize high-potential opportunities, and run proactive outreach. Manage stakeholder relationships, lead consultative renewal and upsell negotiations, and maintain accurate pipeline and forecasting. Partner cross-functionally to accelerate adoption and ensure customers realize measurable outcomes.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own Net Revenue Retention by managing the post-sale lifecycle, driving renewals, expansions, and churn mitigation.
  • •Identify and activate growth opportunities within your portfolio via prospecting into subsidiaries, use cases, and add-on SKUs.
  • •Prioritize high-potential accounts and develop long-term account growth plans.
  • •Run proactive outreach and expand relationships within your customer base to unlock new value.
  • •Lead renewal and upsell negotiations and maintain accurate pipeline and NRR forecasting; partner with Customer Engineering, Product, and Support to drive adoption and outcomes.

Key Requirements

  • •Experience in SaaS account management, commercial customer success, or renewal management with a track record of hitting revenue targets.
  • •Strong consultative sales skills including prospecting and negotiation, balancing commercial outcomes with customer advocacy.
  • •Ability to develop and execute account expansion strategies (e.g., stakeholder mapping and whitespace analysis).
  • •Confident in competitive sales cycles, able to articulate differentiation and handle objections.
  • •Analytical and detail-oriented with accountability for forecast accuracy and pipeline hygiene.
Experience:SaaS
Skills:Consultative salesProspectingNegotiationStakeholder managementForecasting

Company Brief

Aircall
Provides a cloud-based phone system and call center platform for businesses, offering VoIP, call routing, analytics, integrations with CRM and helpdesk tools to support sales and customer support teams.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn