Security Incident Responder

Akamai Technologies
Cambridge
Workplace: RemoteFull timeUSD 53,600 - 96,400 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Calm under pressure","Attention to detail","Operational excellence","Rapid triage"]

Serve as the frontline defense in Managed Cloud Operations by monitoring customer environments and internal platforms, assessing real-time alerts, and performing rapid initial triage. Route critical events to engineering teams using established procedures and playbooks, create and update priority incident tickets, and provide timely status updates during active incidents. Partner across global operations and engineering to minimize customer downtime and protect critical online services.

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Akamai Technologies
Akamai Technologies
1 day ago

Security Incident Responder

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the frontline defense in Managed Cloud Operations by monitoring customer environments and internal platforms, assessing real-time alerts, and performing rapid initial triage. Route critical events to engineering teams using established procedures and playbooks, create and update priority incident tickets, and provide timely status updates during active incidents. Partner across global operations and engineering to minimize customer downtime and protect critical online services.
Location: Cambridge
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Track customer environments and internal platforms via centralized alerting systems to catch issues early.
  • •Perform immediate triage on customer-impacting events using established operational procedures and playbooks.
  • •Assess real-time customer impact and rapidly mobilize the correct internal engineering teams.
  • •Create, update, and route priority incident tickets to accelerate issue resolution.
  • •Provide timely, accurate status updates during active incidents and partner with global operations and engineering to resolve incidents efficiently.

Pay and Benefits

Salary: USD 53,600 - 96,400 annually
Perks:Health Insurance401kPaid LeaveSick TimeParental LeaveEmployee Assistance

Key Requirements

  • •2 years of experience and a Bachelor's degree in IT, CS, Cybersecurity, Networking, or equivalent practical experience.
  • •Core understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, and TLS/SSL.
  • •Ability to interpret monitoring dashboards, system logs, and operational alerts for rapid initial triage.
  • •Excellent verbal and written communication skills for clear technical incident updates.
  • •Ability to stay calm, focused, and decisive during urgent operational issues while following playbooks and learning emerging cloud and monitoring technologies.
Experience:2+ years
Education:Bachelor's in IT, CS, Cybersecurity, Networking
Skills:CommunicationCalm under pressureAttention to detailOperational excellenceRapid triage
Tech Stack:TCP/IPDNSHTTPHTTPSTLS/SSLMonitoring dashboardsSystem logsAlerting systemsIncident ticketsPlaybooks

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn