Global Software Support Engineer

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Product Management0Education: bachelorsSkills: ["Troubleshooting","Communication","Analysis"]

Provide customer and internal support for low-complexity equipment software application and system issues for Applied Materials’ semiconductor and display technology products. Triage and resolve cases through a software ticketing system, assist in analysis using field-engineer-reported tools, and prepare/test installation and upgrade instructions for releases. Participate in product testing, documentation reviews, and training, including scheduled off-hours support via pager/phone.

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Applied Materials
Applied Materials
22 hours ago

Global Software Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide customer and internal support for low-complexity equipment software application and system issues for Applied Materials’ semiconductor and display technology products. Triage and resolve cases through a software ticketing system, assist in analysis using field-engineer-reported tools, and prepare/test installation and upgrade instructions for releases. Participate in product testing, documentation reviews, and training, including scheduled off-hours support via pager/phone.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Understand and resolve equipment software application and systems issues of low complexity with some supervision.
  • •Provide customer software support via a software ticketing system.
  • •Assist in analysis of software issues reported on customer tools by field engineers and align to group objectives.
  • •Demonstrate beginner-level understanding of BU product, system software, and software troubleshooting tools/BKMs needed to meet delivery requirements.
  • •Create, test, and verify installation/upgrade instructions for product releases and participate in product testing, documentation reviews, and user conferences.
Travel: High travel

Key Requirements

  • •Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics, or related engineering.
  • •Eligible for fresh graduates (0-2 years of experience) with conceptual knowledge of theories, practices, and procedures.
  • •Accountable for developing technical contribution using existing procedures to solve standard problems.
  • •Limited impact on own work team; works within standardized procedures and practices to meet objectives and deadlines.
  • •No supervisory responsibilities.
Education:Bachelor's in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering
Skills:TroubleshootingCommunicationAnalysis

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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