Sr Analyst, Customer Supply Chain

The Kraft Heinz Company
Pittsburgh
Workplace: OnsiteFull timeUSD 89,800 - 112,200 annuallyFunction: Supply Chain & LogisticsExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Project management","Communication","Collaboration","Mentoring","Knowledge transfer"]

Own customer service KPIs and forecast accuracy for an Away From Home (AFH) customer, turning performance data into clear scorecards, actionable insights, and closed-loop corrective actions. Build and maintain Power BI dashboards and scalable reporting to improve visibility into service performance drivers and support internal/external stakeholders. Govern customer fines/fees/deductions with dispute workflows, and drive continuous improvement using Lean and Six Sigma while documenting processes and mentoring junior analysts.

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The Kraft Heinz Company
The Kraft Heinz Company
2 days ago

Sr Analyst, Customer Supply Chain

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own customer service KPIs and forecast accuracy for an Away From Home (AFH) customer, turning performance data into clear scorecards, actionable insights, and closed-loop corrective actions. Build and maintain Power BI dashboards and scalable reporting to improve visibility into service performance drivers and support internal/external stakeholders. Govern customer fines/fees/deductions with dispute workflows, and drive continuous improvement using Lean and Six Sigma while documenting processes and mentoring junior analysts.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Own ORDD, CFR, and broader customer service KPI tracking and performance visibility across categories and service metrics.
  • •Develop and maintain Away From Home Power BI dashboards and scalable reporting solutions to improve stakeholder readiness.
  • •Track and govern customer fines, fees, and deductions, including building scorecards and leading dispute/workflow resolution.
  • •Build and scale CPFR to improve forecast alignment and execution consistency, and lead Lean/Six Sigma continuous improvement projects.
  • •Document standard work and reporting routines, and coach junior analysts to scale consistent analytical and reporting practices.

Pay and Benefits

Salary: USD 89,800 - 112,200 annually
Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability

Key Requirements

  • •Bachelor’s degree in Supply Chain, Operations, or related field.
  • •Minimum 5 years of experience in supply chain, logistics, or operations, focused on service management, analytics, CPFR, and cross-functional execution.
  • •Proven track record driving service excellence and improving customer supply chain execution and performance visibility.
  • •Strong analytical, problem-solving, and project management skills.
  • •Experience with Lean and Six Sigma methods plus proficiency in Microsoft Excel and Power BI/data visualization tools.
Experience:5+ years
Education:Bachelor's in Supply Chain, Operations, or related field
Skills:Analytical skillsProblem-solvingProject managementCommunicationCollaborationMentoringKnowledge transfer
Certifications:APICSCPFR
Tech Stack:Power BIMicrosoft OfficeExcelLeanSix SigmaCPFRCollaborative Planning, Forecasting, and Replenishment (CPFR)

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn